LOS ANGELES, Calif. – September 8, 2003 — KnowledgeBase Solutions (Company
Profile, Past
Stories, Case
Studies), Inc., a leading provider of knowledge management software for customer support and self-service, today announced KMWorld magazine designated
KnowledgeBase.net as a trend setting product for 2003.
Selected as a “smart enterprise suite,” KnowledgeBase.net 3.0 was noted for offering “self-service customer support, a help desk knowledge base, FAQ management,
document management, contact center knowledge management, and product/project documentation.” With a unique combination of document and knowledge base
management features, as well as its customizable portals, smart FAQ systems, powerful search technology, KnowledgeBase.net can be deployed to help achieve multiple
objectives based on the centralized storage and sharing of knowledge. By providing a comprehensive knowledge base solution that is easy to implement and
manage, KnowledgeBase.net delivers real business value by helping companies increase customer support efficiencies, improve customer services levels and reduce
operational costs
“KnowledgeBase.net is really gaining traction with customers and this award is one more indication that we’re offering the right set of features and functionality,” said James
Segil, President and COO of KnowledgeBase Solutions, Inc. “We appreciate the recognition and plan to add more features that will further enhance the product.”
“All the trend setters were judged on usability, flexibility, adoption rate and total cost of ownership and KnowledgeBase.net was no exception,” said Hugh McKellar, editor-in-
chief of KM World magazine. “KnowledgeBase.net is part of a special group of vendors that are helping their customers do less with more.”
About KMWorld
The leading information provider serving the Knowledge Management systems market, KMWorld informs more than 56,000 subscribers about the components and
processes - and subsequent success stories – that, together, offer solutions for improving business performance.
About KnowledgeBase Solutions, Inc.
KnowledgeBase Solutions Inc. is a leading provider of hosted and on-site knowledge management solutions that help unlock the power of a company’s knowledge as a
means to improve efficiency, competency and profitability. KnowledgeBase.net, the company’s flagship product, is a feature-rich knowledge base application that provides
the ideal environment for companies to quickly and cost-effectively create a company-wide knowledge base to store and index documents and accurately search answers to
end-user questions. Deployed by companies around the world including AT&T Wireless, Canon, ChevronTexaco, DoubleClick, Honda, National Health Service
(UK), Sharp, United Healthcare, and the U.S. Veterans Department among hundreds of others, KnowledgeBase.net is easy to use, costs a fraction of traditional knowledge
management applications and easily integrates with CRM software. KnowledgeBase.net is part of Adobe’s Solutions Network Developer program and licensee of the
TRUSTe Privacy Program, ensuring the utmost in customer privacy. KnowledgeBase Solutions Inc. is a privately held company headquartered in Los Angeles, CA.
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