Los Angeles, September 1, 2004 – KnowledgeBase Solutions Inc. (Company
Profile, Past
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Studies), a leading provider of knowledge management software for customer support and self service, today announced that TDK Electronics Corporation, a world leader in digital recording and playback solutions, has successfully deployed KnowledgeBase.net version 4.0 to enhance its online customer self service environment. By implementing KnowledgeBase.net to provide relevant FAQs and a searchable knowledge base, the company is able to more effectively answer customer questions on its web site and is on the path to significantly reducing its volume of inbound customer phone calls, emails, and chats, improving efficiencies and quality of service while reducing its customer support operational expenses.
“KnowledgeBase.net is an intuitive, easy to use application that has substantially improved the ability of our customers to find their own answers to a wide variety of questions,” noted Lance Missry, TDK Director of Operations. “We are extremely impressed with the features and flexibility KnowledgeBase.net offers, and are equally pleased in the way it has seamlessly integrated into our already highly-praised online customer service functionality.”
Missry concluded, "The feedback from our customers has exceeded our initial expectations, validating the decision to incorporate KnowledgeBase.net into our customer service programs. It enables TDK to serve its customers more efficiently than ever before, while providing significant internal cost savings."
With the implementation of KnowledgeBase.net, customers are finding answers to their inquiries much more quickly. KnowledgeBase.net was designed with an especially easy-to-use interface, allowing TDK customers easy access for searching the company’s site in order to find answers to their questions, ranging from technical how-to information on firmware, DVDs, CDs and MP3 players, to product troubleshooting and tips.
As the ideal environment enabling companies to quickly and cost-effectively create an enterprise-wide knowledge base to store and index documents and provide a resource for accurately searching answers to end-user questions, KnowledgeBase.net is used by many companies in the consumer electronics industry including Canon, Dell, Sharp, AT&T Wireless, Toshiba, Skytel among others. KnowledgeBase.net is flexible and highly customizable by the customer and is designed to be deployed “out-of-the-box” as fully functional software from the point of deployment.
“With a customer base very comfortable in the computer and web environment, TDK is the perfect candidate to offer online customers support,” said Alex Kazerani, CEO of KnowledgeBase Solutions. “But it’s also the perfect case in point as to why a company needs to deploy an effective, easy to use solution like KnowledgeBase.net. If its not user friendly, even the most technically savvy customers won’t go there. KnowledgeBase.net offers the best of both worlds, tons of features that are intuitive at all levels for a very low price.”
TDK’s knowledge base can be viewed at: www.tdksupport.com.
About TDK
TDK Corporation (NYSE: TDK) is a leading global electronics company based in Japan. It was established in 1935 to commercialize “ferrite,” a key material in electronics and magnetics. The company today is a world leader in digital audio and video recording solutions. Its line of Indi DVD and veloCD burners, MOJO portable audio players, and accessories represents today’s most advanced thinking in high-tech lifestyle electronics. In addition, TDK is a world leader in advanced optical recording media with a full line of CD-R, CD-RW, and recordable/rewritable DVD discs, including the exclusive Armor Plated DVD, discs that are up to 100x more scratch resistant than standard DVD media.
About KnowledgeBase Solutions, Inc.
KnowledgeBase Solutions Inc. is a leading provider of hosted and on-site knowledge management software that helps unlock the power of a company's knowledge as a means to improve efficiency, competency and profitability. KnowledgeBase.net, the company's flagship product, is a feature-rich application that provides the ideal environment for companies to quickly and cost-effectively create a company-wide knowledge base to store and index documents and accurately search answers to end-user questions. Deployed by companies around the world including AT&T Wireless, Canon, ChevronTexaco, DoubleClick, Honda, National Health Services (UK), Sharp, United Healthcare, and the U.S. Veterans Department among hundreds of others, KnowledgeBase.net is easy to use, costs a fraction of traditional knowledge management applications and easily integrates with CRM software. KnowledgeBase.net has received many awards including Call Center Magazine's Product of the Year (2004); TMC.net Lab's Innovation Award (2003); KM World's Trend setting Award (2003); and Customer Interaction Solution's CRM Excellence Award (2003). KnowledgeBase Solutions is a privately held company headquartered in Los Angeles, CA. For more information, please call 1 800 831 7881 or visit www.knowledgebase.net.
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