KnowledgeBase Solutions Receives “Positive” Rating in Latest Web Self-Service MarketScope 2H04  (email this article)

LOS ANGELES, Calif. – Jan. 19, 2004 - KnowledgeBase Solutions Inc. (Company Profile, Past Stories, Case Studies), a leading provider of hosted and onsite knowledge management solutions for customer support and self-service, today announced it has received a “Positive” rating in Gartner, Inc.’s recently released MarketScope for Web Self-Service 2H04* report. According to Gartner, a vendor who receives a positive rating demonstrates strength in specific areas, but is largely opportunistic. Existing customers should continue incremental investments and potential customers should put this vendor on a shortlist of tactical alternatives.

The criteria used by Gartner to evaluate vendors in the CRM market were developed based on input from customers, vendors and consultants. In addition, Gartner analyzed and positioned vendors against the Gartner MarketScope rating framework based on the following evaluation criteria: financial viability, implementation and support, product functionality, pricing and implementation costs, vision, and technology/architecture.

“Gartner’s recognition of KnowledgeBase.net’s ability to provide an excellent knowledge base solution confirms the experience of our hundreds of customers, who have consistently realized significant ROI within weeks of its quick and easy deployment," said Alex Kazerani CEO of KnowledgeBase Solutions. "As a top vendor in the Web Self-Service and knowledge base markets, we look forward to expanding our leadership position and delivering the benefits of a knowledge base to an even broader audience.”

KnowledgeBase.net, a best-of-breed application that combines the most relevant aspects of document and knowledge management with powerful search technology and customizable portals, helps organizations unlock the power of their knowledge by offering a means to centrally store and easily access information. Set to launch later this year, KnowledgeBase.net v.5.0, will offer many new features including enhanced remote web searching, new reports, and new portal options. Through its partnerships with industry leaders including, iPhrase, Remedy, Onyx and Right Answers, KnowledgeBase.net enables companies to leverage their existing technology investments while providing ease of integration, ease of use, and quick time to deployment.

About KnowledgeBase Solutions, Inc.
KnowledgeBase Solutions Inc. is a leading provider of hosted and on-site knowledge management software that helps unlock the power of a company's knowledge as a means to improve efficiency, competency and profitability. KnowledgeBase.net, the company's flagship product, is a feature-rich application that provides the ideal environment for companies to quickly and cost-effectively create a company-wide knowledge base to store and index documents and accurately search answers to end-user questions. Deployed by companies around the world including AT&T Wireless, Canon, ChevronTexaco, DoubleClick, Honda, National Health Services (UK), Sharp, United Healthcare, and the U.S. Veterans Department among hundreds of others, KnowledgeBase.net is easy to use, costs a fraction of traditional knowledge management applications and easily integrates with CRM software. KnowledgeBase.net has received many awards including Call Center Magazine's Product of the Year (2004); TMC.net Lab's Innovation Award (2003); KM World's Trend setting Award (2003); and Customer Interaction Solution's CRM Excellence Award (2003). KnowledgeBase Solutions is a privately held company headquartered in Los Angeles, CA. For more information, please call 1 800 831 7881 or visit www.knowledgebase.net.