Press Release - Kana Communications

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PeopleSoft eStore to Integrate Kana's Comprehensive Online Customer Communication Solution

Integration Provides Marketing, Sales, and Customer Support With End-to-End E-Business Solution

PALO ALTO, Calif.--Nov. 4, 1999-- Kana Communications, Inc. (www.kana.com), a market leading provider of online customer communications solutions, today announced that PeopleSoft has entered into an agreement to integrate the Kana platform with PeopleSoft eStore, enabling organizations to market, sell, and service customers via e-mail and Web-based communications.

PeopleSoft eStore integrates seamlessly with the PeopleSoft Supply Chain Management suite, giving companies real-time access to pricing, inventory availability, and order fulfillment, as well as order, shipment, and delivery status. Integration with the fulfillment system is unique among Internet commerce applications.

``The Kana platform is an essential customer relationship-building solution,'' said Mike Frandsen, Vice President and General Manager of the Supply Chain Management Division at PeopleSoft. ``It will allow PeopleSoft eStore customers to manage inbound customer information and to develop highly focused marketing and customer service initiatives.''

Kana offers a comprehensive and integrated communications solution for the entire customer communication lifecycle. Kana's demonstrated reliability and scalability, the platform's modern web-based architecture, and its ease of integration with existing enterprise applications enable e-businesses to enhance customer loyalty, generate additional revenue opportunities and reduce the cost of online communications. The Kana 4 platform includes Kana Connect, an innovative permission-based electronic direct marketing solution, Kana Commerce, a powerful transaction-related communications solution, and Kana Response, a leading solution for online customer service. The Kana solution can be licensed, or hosted through Kana Online.

``PeopleSoft understands that delivering comprehensive and integrated online customer communications is mission-critical for any e-business today,'' said Ian Cavanagh, Vice President of Business Development at Kana. ``With Kana, PeopleSoft underscores their commitment to providing feature-rich e-business applications, as well as end-to-end e-business solutions leveraging the PeopleSoft backbone.''

About Kana Communications, Inc.
Kana Communications, Inc., (Nasdaq:KANA - news) is a market leading provider of online customer communications solutions for electronic direct marketing, e-commerce and online customer service. The company develops, markets and supports an integrated suite of e-business infrastructure solutions that allow companies to manage high volumes of inbound and outbound e-mail and Web-based communications, while facilitating the delivery of targeted and personalized information to each customer. The company has more than 200 customers including ten of the top twenty most visited sites on the Internet. Kana Communications is based in Palo Alto, California, with offices Worldwide. For more information about the company, please visit Kana's Web site at http://www.kana.com or call Jason Cigarran at 650/325-9850 ext 517.

About PeopleSoft
PeopleSoft (Nasdaq:PSFT - news) is a world leader in enterprise application software. PeopleSoft provides eBusiness and analytic applications for human resource management, financials, distribution, manufacturing, and supply chain, along with a range of industry-specific solutions. For more than 3,000 customers, PeopleSoft applications offer greater flexibility, rapid implementation, scalability across multiple databases and operating systems, and lower cost of ownership. Customers include some of the largest multi-national organizations in the world, as well as small and medium-size businesses. All PeopleSoft software products are backed by PeopleSoft Advantage, a comprehensive consulting, education, and technical support program. Headquartered in Pleasanton, California, PeopleSoft (www.peoplesoft.com) employs more than 6,000 people and had 1998 revenues of $1.3 billion.

Notes to Editors: PeopleSoft and the PeopleSoft logo are registered trademarks and PeopleSoft Advantage is a trademark of PeopleSoft, Inc. Copyright (c) 1999 PeopleSoft, Inc. All rights reserved.

Kana Communications, Kana and the Kana logo are trademarks of Kana Communications, Inc. All other company and/or product names are either trademarks or registered trademarks of their respective companies.

Editorial Contact:
Jason Cigarran
Kana Communication
650/325-9850
jcigarran@kana.com

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