Jay Jones Joins KANA as Chief Administrative Officer (email this article)

MENLO PARK, Calif. – September 14, 2006 – KANA Software Inc. (Company Profile, Past Stories, Case Studies) (PinkSheets: KANA.PK), a world leader in multi-channel customer service, today announced that Jay Jones has joined the company as chief administrative officer (CAO). In this newly created role, Mr. Jones will be responsible for overseeing KANA’s general counsel’s office, human resources, information technology, facilities, purchasing and order fulfillment, providing the leadership necessary to successfully manage the company’s administrative operations and business processes in compliance with Sarbanes-Oxley guidelines.

Mr. Jones has over 20 years experience in leading software companies’ business operations. He has spent the last 12 years of his career at VERITAS Software Corporation, including tenure at OpenVision, which merged with VERITAS in 1996, and Symantec, which acquired VERITAS in 2005. Most recently, Mr. Jones served as senior vice president, CIO & operations, overseeing the company’s information technology, operations and enterprise program management departments. Prior to that, he held the position of senior vice president, chief administrative officer. In this role he managed the company’s legal department, information technology, human resources, real estates/facilities, procurement/travel and operations. He has also held the role of vice president, general counsel & secretary, where he was responsible for all corporate legal matters, including mergers & acquisitions, licensing, copyright, SEC reporting, trademark, patent, litigation, and employment matters. During his tenure at VERITAS, Mr. Jones led the company’s operations and administration as it grew from $80 million to over $2 billion in annual revenues by the time it was acquired by Symantec.

“The addition of Jay to the KANA executive team reinforces our commitment to maintaining world-class business operating process and systems, particularly as the 2007 deadline nears for small cap companies to comply with new Sarbanes-Oxley standards,” said Michael Fields, KANA’s CEO and Chairman of the Board. “Jay will be instrumental in ensuring that KANA manages its business processes in accordance with these new regulatory guidelines. Moreover, based on his extensive experience, we are confident in his ability to effectively manage KANA’s operations amid its continued growth.”

Prior to VERITAS, Mr. Jones worked at Oracle Corporation where he served as Senior Corporate Counsel. He negotiated numerous end-user enterprise software licensing agreements and consulting service agreements, which resulted in significant revenue growth. Mr. Jones received a Bachelor of Science degree in architecture from Howard University; a Master of City Planning degree from the University of California Berkeley; and a Juris Doctor from the University of California Berkeley. He is a member of the California Bar.

“I am thrilled to be joining KANA at such an exciting time,” said Mr. Jones. “There is unprecedented demand for multi-channel customer service solutions, and with the best people and the best technology in the market, KANA is well positioned for tremendous growth and success.”

About KANA
KANA is a world leader in multi-channel customer service. KANA's integrated solutions allow companies to deliver consistent, managed service across all channels, including email, chat, call centers and Web self-service, so customers have the freedom to choose the service they want, how and when they want it. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including approximately half of the world's largest 100 companies. For more information visit www.kana.com.

Cautionary Note Regarding Forward-looking Statements Under the Private Securities Litigation Reform Act of 1995:
Information in this release regarding KANA's forecasts, projections, expectations, beliefs, and intentions are forward-looking statements that involve risks and uncertainties. All forward-looking statements included in this release are based upon information available to KANA as of the date of this release, which may likely change, and we assume no obligation to update any such forward-looking statement. These statements include statements about demand for multi-channel customer service solutions, and KANA's growth and success. These statements are not guarantees of future performance and actual results could differ materially from our current expectations. Factors that could cause or contribute to such differences include, but are not limited to: competition in our marketplace, including introductions of new products or services, or reductions in prices, by competitors; risks associated with lack of market acceptance of KANA's products or services; inability to enhance and develop our products and services within budget and on schedule; inability to attract and retain qualified employees, to manage cash and expenditures or to expand sales; inability to manage our business in light of recent personnel reductions; KANA's history of losses; the effect of potential military action and terrorist activities; and slow economic conditions, particularly as they affect spending by our prospective customers on SRM and similar enterprise software products. These and other factors are risks associated with our business that may affect our operating results and are discussed in KANA's filings with the Securities and Exchange Commission, including our most recent annual report on Form 10-K and our quarterly reports on Form 10-Q.

NOTE: KANA is a registered trademark of KANA Software, Inc. All other company and product names may be trademarks of their respective owners.