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ISLAND DATA PARTNERS WITH IBUREAU.COM TO EXTEND DISTRIBUTION OUTSIDE OF UNITED STATESCompanies Offer Spanish and Portuguese Web Self-Help SolutionCARLSBAD, Calif., August 6, 2001 Island Data Corporation, a leading solutions provider for the online customer service market, today announced that it has named iBureau.com, a full-service e-business solutions provider based in Argentina, as its first Enterprise Solutions Partner outside of the United States. This partnership extends distribution of Island Data¹s award-winning web self-help and email response solution, Express Response, to companies throughout South America and Spain. As an Island Data Enterprise Solutions Partner, iBureau.com will provide complete systems integration and implementation of Express Response while reselling the solution in multiple countries including Bolivia, Brazil, Chile, Paraguay, Peru, Spain and Uruguay. By taking advantage of Express Response¹s robust multiple language support, iBureau.com will offer a full range of web self-help and email response capabilities to its clients in Spanish and Portuguese. iBureau.com will also be certified in the installation and customization of the Express Response. ³Our partnership with iBureau.com is an excellent opportunity for us to extend the reach of Express Response to companies in other countries that are seeking a better way to handle online customer service and support at a significantly lower cost,² said Bob Smith, Business Partner Account Manager at Island Data. ³With Express Response, iBureau.com¹s customers will now have the proper tool to increase customer satisfaction and retention, identify customer attrition risks and take advantage of opportunities to up-sell or cross-sell. We look forward to having a long and successful relationship with iBureau.com.² ³We are very pleased to offer Island Data¹s world-class web self-help and email response solution to companies throughout South America and in Spain,² said Esteban Fabiani, eCRM Manager of iBureau.com. ³We are dedicated to providing the best e-business solutions to our customers, and Express Response¹s ability to reduce the volume of online customer inquiries that live agents must answer at a significantly lower cost is among the best e-business solutions available anywhere in the world.² About iBureau.com Founded in 1996 under the name Internet Bureau, Buenos Aires, Argentina-based iBureau.com focused its attention on the communication possibilities, interactivity and commercial development that the different technologies from the Internet offered for small and medium businesses. Today, iBureau.com is concentrated in the design, development and implementation of e-business solutions and technological infrastructure for dotcoms and corporations that wish to integrate some type of Internet concept to their business. About Island Data Island Data Corporation transforms online customer service and support into a strategic customer loyalty and retention tool through fast, accurate, relevant and personalized responses to customers¹ electronic inquiries achieved with substantial cost savings in call center operations. Island Data provides the most advanced Automated Response solution in the marketplace today through Express Response. Express Response allows companies to quickly and cost-effectively web-enable and email-enable their customer service processes integrating all electronic communication channels, interpreting unstructured inquiries and leveraging their existing business knowledge to automatically deliver personalized responses to online user inquiries in seconds. Founded in 1995 and based in Carlsbad, Calif., the company is recognized as marketing the first automated response product and as being the first ASP-delivered solution in the industry. Island Data¹s customers include Canon, Compaq, Dialpad, Juno Online and Real Networks. For more information, contact Mark Tucker, Marketing Director, at (760) 517-4100 or mtucker@islanddata.com, or visit Island Data¹s Web site at http://www.islanddata.com Editorial Contact: Mark Tucker Island Data Corporation 760/517-4161 mtucker@islanddata.com top of page |
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