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ISLAND DATA AND iBACKOFFICE ANNOUNCE ALLIANCE PARTNERSHIPLeading CRM Providers Join ForcesCARLSBAD, Calif. & ORLANDO, Fla., June 27, 2001 Island Data and iBackOffice today announced a partnership that provides iBackOffice customers with access to Island Data¹s web self help and email response solutions, while providing Island Data customers with access to iBackOffice¹s cost effective, outsourced contact center services. iBackOffice, a provider of outsourced customer and technical support services, and Island Data, a leading solutions provider for the online customer service market, will cooperate on marketing and sales activities designed to bring the best of both companies¹ offerings to their customers.³To be successful, providers of next-generation communications devices, applications and services must take greater advantage of online forms of customer service,² said Robert Hritsko Jr., Vice President of Business Development for iBackOffice. ³Island Data¹s Express Response solution is an excellent vehicle for offering web self help and email support solutions an important component of our Anytime, Anywhere, Anyform¹ customer support programs.² ³With their focus on providing excellence in customer service for mobility and next-generation communications applications, iBackOffice is an ideal partner for providing support to companies who require affordable, multi-channel customer service,² said Dale Hazel, Senior Vice President of Marketing and Business Development at Island Data. ³We are pleased to combine our expertise in self-service solutions with iBackOffice¹s customer relationship management services though this partnership.² About iBackOffice iBackOffice.com Ltd. (www.ibackoffice.com), a company specializing in ³Anytime, Anywhere, Anyform² customer support, was founded in June 2000 to capitalize on the opportunity resulting from an explosive growth in the mobile / internet services market. The privately held company is based in Orlando, Fla. with a multi-channel contact center in Bangalore, India. The management team draws from international experience in designing and managing customer support operations for the world's leading technology and telecommunications firms. About Island Data Island Data Corporation provides the most advanced web self help and email response solution in the marketplace today through Express Response. Express Response allows companies to quickly web-enable and email-enable their customer service processes while reducing costs by at least 35 percent. Island Data integrates all electronic communication channels, interprets unstructured inquiries and leverages companies¹ existing business knowledge to automatically deliver personalized responses to online user inquiries in seconds. Island Data¹s customers include Canon, Compaq, Dialpad, Juno Online and Real Networks. For more information, contact Mark Tucker, Marketing Director, at (760) 517-4161 or mtucker@islanddata.com, or visit Island Data¹s Web site at http://www.islanddata.com. Express Response is a trademark of Island Data Corporation. Editorial Contact: Mark Tucker Island Data Corporation 760/517-4161 mtucker@islanddata.com top of page |
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