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IntraNext Systems Announces NextSys Desktop Suite 5.0Release 5.0 provides fully-integrated desktop CTI that provides advanced capabilities for traditional and multi-channel customer contact centers.Englewood, Colorado, October 16, 2001, IntraNext Systems announces the market launch of NextSys™ Desktop Suite 5.0, providing fully-integrated CTI capabilities for traditional and multi-channel customer contact centers. The NextSys Desktop Suite provides call centers with advanced CTI capability for increasing call center performance and customer satisfaction, and reducing transaction costs across single, or multiple-call center environments. The NextSys Desktop Suite provides fully integrated CTI applications including: · NextCaster™ desktop readerboard—provides real-time communication for status information, key customer metrics, and embedded links to rich content essential for keeping agents productive and insuring consistently excellent service. · NextSys ANI module—enables automatic account retrieval and integrated screen-pops reducing telephone charges, customer wait times, CSR staffing, and equipment. · NextSys Soft Phone module—provides telephone functionality afforded by each site’s CTI/ACD/PBX interface, including: line selection, hold, point-to-point voice and data transfer, conferencing, and speed dial. NextSys Desktop Suite supports the major telephone systems to leverage the customer contact center’s existing investments and provide maximum ROI.” · Aspect Call Center · IntecomÒ E-series · Lucent/Avaya Definity · Nortel Meridian · Rockwell Spectrum · Siemens/Rolm According to Pat Brown, President and CEO of IntraNext Systems, “The NextSys Desktop Suite combines performance-enhancing applications with sophisticated server- side software for highly scalable PC-based CTI solutions. The system operates on “off the shelf” industry-standard server hardware, and allows customer contact centers to minimize infrastructure costs.” The NextSys Desktop Suite utilizes IntraNext's innovative Centralized Control/Decentralized Execution™ via a single CTI Server, and the modular design allows for quick and cost effective customization. The extensible, scalable architecture lets Call Centers incorporate additional capabilities, including: statistical reporting, call resolution, and enhanced on-line help. Customers can also incorporate web-based features like email, chat sessions, and HTML reporting controls. About IntraNext Systems: IntraNext Systems, Englewood, Colorado, is at the forefront of providing industry-wide CTI solutions based on open architecture and compatible with the major telephone systems. IntraNext provides both custom and commercially available CTI solutions and specializes in multi-call center environments. With more than 15,000 agents currently using IntraNext solutions, IntraNext is a clear leader in field-proven, fully integrated CTI applications for customer service center environments. Products include: next-generation desktop readerboards, ANI-based Screen-Pop applications, fully integrated voice and data capable soft-phones, and easy-to-use system management and reporting tools. In addition to our core products, IntraNext develops and deploys custom CTI solutions. Our experience includes advanced database and web-based applications, IVR integration services, and other innovative solutions for industry-leading customer service centers. Editorial Contact: Lon Hendrickson AlphaBrand Strategies 719-487-7345 lon.hendrickson@alphabrand.com top of page |
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