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INTERACTIVE INTELLIGENCE WINS BEST-IN-CLASS HONOR FOR UNIFIED MESSAGING CATEGORY IN FIRST ANNUAL USERS CHOICE AWARDS
Interactive Intelligence, Inc. (Nasdaq: ININ), developers of the "all-in-one" communications server known as Enterprise Interaction Center(R) (EIC), announced today that it had won the Best-in-Class Award for Unified Messaging in the first annual Users Choice Awards by Customer Support Management magazine and Real Market Research. Interactive Intelligence, Inc. accepted the award on Wednesday, October 27, 1999 during ZD Events' Customer Relationship Management Conference and Expo at the Moscone Center in San Francisco.The Users Choice Awards is the only awards program in which Customer Relationship Management (CRM) products are judged by the end-user. There were more than 238 product entries in a total of 21 categories including Call Center Communications/CTI, Customer Satisfaction Measurement, and Field Service/Remote Communications.
"I think this award underscores the fact that standalone Unified Messaging, while available for years, has not really taken off because it hasn't offered organizations a compelling enough reason to justify its expense and implementation time," said Dr. Donald Brown, president and CEO for Interactive Intelligence, Inc. "With EIC, however, Unified Messaging becomes a value-added component of a more comprehensive unified communications solution capable of leveraging the Internet, increasing the productivity of remote workers, and favorably impacting any organization's bottom-line. We're really proud of this award, and are pleased to be able to offer powerful Unified Messaging features as part of our 'all-in-one' communications solution."
EIC's Unified Messaging offers local and remote access to voice mail, faxes, and email accessed through the email client (e.g. MS Exchange/Outlook), phone (via OCR, text-to-speech, fax), or a web browser. EIC's Unified Messaging includes central management and administration of all messages regardless of type. EIC's Unified Messaging component can also operate as a standalone Unified Messaging system in conjunction with a legacy PBX. EIC 1.3 includes Lotus Notes support and new large-scale Unified Messaging support for service providers.
ABOUT INTERACTIVE INTELLIGENCE, INC.
With over 300 installed customer sites to date, Interactive Intelligence, Inc. (Nasdaq: ININ) is a leading developer of enterprise software that allows Enterprises, Call Centers, and Service Providers to automate virtually every aspect of their business communications. The company's flagship product, Enterprise Interaction Center(R) (EIC), is an "all-in-one" Windows NT-based communications server that replaces proprietary communication devices such as PBXs, ACDs, IVRs, voice mail systems, fax servers, Web gateways, and CTI middleware systems. Add-on products include Interaction Web(TM) (Web chat/collaboration, Web callback, and Voice Over Net calls), Interaction Recorder(TM) (voice logging), Interaction Director(TM) (SS7 pre-call routing), and Interaction Dialer(TM) (predictive dialing). EIC for Service Providers offers support for large-scale subscriber services including unified messaging, one-number "follow me", call screening, conferencing, and international call back. The company also markets e-FAQ(TM), a standalone e-mail response management solution for organizations of all sizes. Interactive Intelligence, Inc. is headquartered in Indianapolis with offices in Atlanta, Boca Raton, Los Angeles, St. Louis, Washington D.C., Aix-en-Provence, and Tokyo. The company can be reached at +1 317.872.3000 or www.inter-intelli.com .
This release contains certain forward-looking statements that involve a number of risks and uncertainties. Among the factors that could cause actual results to differ materially, are the following: rapid technological changes in the industry, volatility in the market price of the company's common stock; the company's ability to achieve profitability, to manage successfully its growth and increasingly complex third party relationships, to maintain successful relationships with its current and any new resellers, to maintain and improve its current products and to develop new products and to protect its proprietary rights adequately; and other factors described in the company's SEC filings, including the company's Registration Statement on Form S-1, as amended (Registration No. 333-79509), effective September 22, 1999.
Interactive Intelligence, Enterprise Interaction Center, Interaction Web, Interaction Recorder, Interaction Director, and Interaction Dialer, and e-FAQ are servicemarks or trademarks of Interactive Intelligence, Inc. All other products and company names should be considered servicemarks or trademarks of their respective companies.
Editorial Contact:
Joe Adams
Interactive Intelligence
317 715 8122
joea@inter-intelli.com
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