Press Release - Intellisystems
Company ProfileINTELLISYSTEMS' ANNOUNCES LATEST RELEASE OF KNOWLEDGE BASE DEVELOPMENT SOFTWARE
Sage 2.0 Incorporates Advanced Development Features, Cuts Development Time
Reno, NV - (August 20, 1998) Intellisystems, a wholly owned subsidiary of TeleTech Holdings, Inc. (Nasdaq:TTEC), today announced the release of the latest version of its knowledge base development software, Sage 2.0. This latest version offers new capabilities that simplify and streamline the knowledge base development process.The new IntelliSystem knowledge base development software, Sage 2.0, helps companies build customized solutions to deliver expert support answers directly to their end-users. Sage 2.0 introduces a new mapping feature -- MapView -- that shows a graphical representation of the knowledge base, making the navigation and addition of knowledge easier. MapView helps IntelliSystem administrators easily identify where to add new knowledge and helps build 'rules' while navigating through the knowledge base. Sage 2.0 also incorporates spell-checking and new printing and viewing functions for added accuracy, convenience and usability.
"We work very closely with our customers to deliver value-added features that help them resolve more calls automatically while maintaining a high level of customer satisfaction," says Michael Beare, President of Intellisystems. "Sage 2.0 is exciting because it can reduce knowledge base development and enhancement time, helping companies more easily deliver consistent, up-to-date answers." Intellisystems' knowledge based expert systems deliver consistent self support solutions to callers and Internet end-users. Intellisystems works closely with clients to help build and maintain effective solutions. Most IntelliSystem solutions can be resolving calls within eight weeks from the beginning of a new project. Ongoing enhancements and additions of new support issues increase or maintain the IntelliSystem's effectiveness.
INTELLISYSTEMS PROFILE
Founded in 1989, Intellisystems is a leading manufacturer and distributor of interactive expert system solutions that allow companies to provide automated support to their customers. Intellisystems' products combine the power of rules-based artificial intelligence with interactive voice response. Intellisystems, through its advanced technology and depth of experience, provides systems that automatically answer and resolve a significant percentage of calls coming into customer support centers via telephone, fax or the Internet. Intellisystems' products have been installed in over 75 companies worldwide, including some of the most admired technology companies. Intellisystems is a wholly owned subsidiary of TeleTech Holdings, Inc.
Information regarding Intellisystems can be found on its World Wide Web page located at http://www.intellisystems.com or by calling 1-800-637-8400.
TELETECH PROFILE
Founded in 1982, TeleTech is a leading provider of customer care management solutions to Fortune 500 and international companies. TeleTech helps its clients acquire, serve and retain their customers by managing inbound telephone, Internet and PC-based video inquiries on their behalf. TeleTech typically establishes strategic relationships, formalized by multiyear contracts, with selected clients in targeted industries. TeleTech has 22 customer communication centers in the United States, Australia, Canada, Mexico, New Zealand and the United Kingdom. TeleTech operates more than 8,100 communication center workstations and employs more than 9,600 people.
Information regarding TeleTech Holdings can be found on the worldwide web at http://www.teletech.com.
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Contact:
Jacki Peach
Intellisystems
(702) 828-2803
jacki_intelli@compuserve.com
Emily Winski
TeleTech Holdiings
(303) 894-7360
ewinski@teletech.com
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