InStranet, Inc. Introduces InStranet for AppExchange at Dreamforce ‘05 (email this article)

San Francisco, Calif. – Sept. 12, 2005 – InStranet (Company Profile, Past Stories, Case Studies), Inc., a leader in multi-channel knowledge applications, and salesforce.com (NYSE:CRM), the market and technology leader in on-demand customer relationship management (CRM), today announced the availability of InStranet for AppExchange. Built on salesforce.com's Appforce on-demand platform, InStranet for AppExchange is available immediately for preview in the AppExchange, and will be generally available at the same time as the Salesforce Winter ’06 release. InStranet for AppExchange seamlessly integrates with Salesforce to provide executives knowledge on-demand, such as sales and servicing information, to increase productivity across all customer touch points, such as contact centers and Web self help. InStranet for AppExchange is one of 70 launch applications that are available through AppExchange, salesforce.com’s new on-demand application sharing service.

InStranet for AppExchange was announced today in San Francisco at Dreamforce ‘05, salesforce.com’s third annual user and developer conference.

“How you manage knowledge for call center agents, retail outlets, or Web self help, has a critical impact on customer service quality, costs, and revenues,” said Bonnie Crater, Vice President and General Manager, Salesforce Service & Support. “InStranet for AppExchange automates the delivery of on-demand profile-based content and knowledge to every customer channel.”

InStranet for AppExchange uses customer profile information located in Salesforce applications as a filter to provide immediate on-demand access for agents to appropriate knowledge, virtually eliminating the need for multiple searches. This saves agents time and increases first call resolution and customer satisfaction.

With AppExchange, salesforce.com customers now have access to new applications that bring the benefits of salesforce.com to their entire business, letting them manage and share all of their company information on-demand. Using AppExchange, companies can easily add new apps to their existing Salesforce deployments, extending their success and making the full power and creativity of the salesforce.com customer and partner community available with just a click.

“By offering an on-demand customer relationship management and knowledge management solution, InStranet and salesforce.com can provide organizations the means to provide a truly exceptional customer service experience,” said Alex Dayon, InStranet CEO. “InStranet for AppExchange offers rapid time-to-market for our customers.”

AppExchange is the world’s first on-demand application sharing service. Launched at Dreamforce ‘05, AppExchange features dozens of pre-built applications created by salesforce.com customers and partners. AppExchange enables all of these on-demand applications to be easily shared, exchanged and installed with one click into any salesforce.com account. AppExchange can be found at www.salesforce.com/appexchange.

Appforce is a complete on-demand platform that includes Appforce Builder, Appforce DB, Appforce API and the Appforce OS for development & deployment of multiple on-demand applications. Appforce provides unprecedented ease of customization and integration for Salesforce deployments, as well as enabling a whole new generation of on-demand applications that go beyond CRM.

About InStranet, Inc.
InStranet is a leading provider of multi-channel knowledge applications. Global 2000 companies rely on InStranet's solutions to automate content and knowledge delivery for contact centers, field sales, and Web self-care, for servicing and sales initiatives. InStranet's Multi-Channel Knowledge Applications enable businesses to securely create, manage and deploy critical profile-based content for enterprise channels, and to analyze results to identify key successes or areas for improvement.

InStranet is working with many high-profile enterprises, including 3M, AXA, France Telecom, Orange, SFR Cegetel, SureWest Communications, Tele2, Transcom, UPC Noos, and Wanadoo. InStranet is headquartered in Chicago with offices in Paris and London, and technology and distribution partnerships throughout Europe and Asia. For more information, visit www.instranet.com

About salesforce.com
Salesforce.com is the market and technology leader in on-demand customer relationship management (CRM). The company’s Salesforce family of on-demand applications enables customers to manage and share all of their sales, support, marketing and partner information on demand. Appforce, salesforce.com’s on-demand platform, allows customers to customize and integrate the Salesforce family to meet their unique business needs, and build whole new powerful applications quickly and easily. Appforce applications are available via AppExchange, salesforce.com’s on-demand application sharing service. Customers can also take advantage of salesforce.com’s world-class training, support, consulting and best practices offerings.

As of July 31, 2005, salesforce.com manages customer information for approximately 16,900 customers and approximately 308,000 paying subscribers including Advanced Micro Devices (AMD), America Online (AOL), Automatic Data Processing (ADP), Avis/Budget Rent A Car (Cendant Rental Car Group), Dow Jones Newswires, Nokia, Polycom and SunTrust. Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase salesforce.com services should make their purchase decisions based upon features that are currently available. Salesforce.com has headquarters in San Francisco, with offices in Europe and Asia, and trades on the New York Stock Exchange under the ticker symbol "CRM". For more information please visit http://www.salesforce.com, or call 1-800-NO-SOFTWARE.

Salesforce.com is a registered trademark of, and Appforce and AppExchange are trademarks of, salesforce.com, Inc., San Francisco, California. Other names used may be trademarks of their respective owners.