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InfoCast LLC and InstantService.com Partner to Provide World-Class Solutions for eCRM IndustryPORTLAND, Ore.--Nov. 15, 2000--InfoCast LLC, an innovator of rich-media communication and collaboration solutions for the electronic customer relationship management (eCRM) market, recently announced its partnership with InstantService.com™, a premier provider of live human interaction software for e-commerce Web sites. The partnership combines InstantService.com’s live human interaction with InfoCast’s eTEAM™ software. With eTEAM, customer service agents can create personalized rich-media messages with voice, text, images and dynamic markup. The entire communication is then sent as an e-mail attachment or other file transfer using the agents’ existing software. “We see great potential in our partnership with InstantService.com,” said Jim Harris, Vice President of Business Development for InfoCast LLC. “The combination of InstantService.com’s live human interaction and eTEAM’s rich-media messaging gives e-businesses a powerful tool for providing customers with the individual attention that builds strong customer loyalty and increased sales.” InstantService.com offers live online interaction and facilitates customer acquisition and retention by enabling companies to conduct text-based chat sessions and push topical content to customers in real-time. "The InfoCast partnership is exciting because it provides powerful new capabilities for both of us," said Mike Lande, CEO for InstantService.com. "We get an excellent tool for providing very content-rich resources in our response libraries with their efficient and easy-to-use product -- and they gain a broader usage of the eTEAM technology as a standard in the eCRM industry. We both gain, but our customers are the ultimate winners in this partnership." About InfoCast LLC Founded in 1996 and based in Portland, Ore., InfoCast LLC provides intuitive rich-media communication and collaboration solutions to enhance the delivery of superior customer service over the Internet. InfoCast’s products are based on eTEAM™ technology, our solution for the electronic customer relationship management (eCRM) industry. For more information about InfoCast LLC and eTEAM™, visit www.i-cast.net. For information about InfoCast’s consumer solutions, visit http://www.icanshare.com About InstantService.com InstantService.com, a privately held company based in Seattle, Washington, provides real-time communications capability to enhance the customer experience on e- commerce sites. With InstantService live customer interaction technology, a Web site visitor can start a secure, text-based chat session with a sales or customer service agent at any time – even over a wireless connection, enabling companies to use the power of live human interaction to increase sales and strengthen customer relationships. InstantService.com is delivered through the Application Service Provider (ASP) model for fast, cost-effective implementation and use. InstantService.com has local representation throughout Australia and Asia, as well as Europe and the Middle East. Our clients include GE, Ditech.com, Sundance, PetsWarehouse.com, Peragis Inc., InfoUSA.com, TouchMarketing.com, and MobileUSA.com. For more information on InstantService.com’s live online interaction technology, please go to http://www.instantservice.com or call 206/956-8000. Editorial Contact: Jim Harris InfoCast LLC (503) 598-1070 ext. 17 jimh@i-cast.net top of page |
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