AIM’S NEW PC AUTO DISCOVERY MODULE DELIVERS ADVANCED TROUBLESHOOTING CAPABILITIES(email this article)

LAS VEGAS, NV (August 28, 2003) -- Applied Innovation Management (Company Profile, Past Stories, Case Studies) , Inc., the leading independent developer of Web-based CRM and IT-tracking software solutions, today announced the release of its PC Auto Discovery Module. The new module, which integrates into all of AIM’s industry-leading software solutions, greatly enhances a support staff’s ability to diagnose and troubleshoot end-user PC problems by delivering a 100% Web-based tool that automatically audits and reports on the configuration of the end-user’s PC.

“Our PC Auto Discovery Module offers PC support personnel a critical new weapon in their continuing effort to quickly identify and solve their users’ computer problems,” says Alex Damra, AIM founder and president. “By giving end users a simple, point-and-click method of automatically auditing and adding their PC’s configuration to a help desk trouble ticket, our Auto Discovery Module significantly speeds the troubleshooting process.”

With the new PC Auto Discovery Module, users submitting a trouble ticket within one of AIM’s award-winning Expert software solutions merely click the “Launch PC Discovery” button to begin scanning their PC configuration. The module then scans the system, collecting a wide range of system information, including key details such as makes and models of network cards, processors, memory, video and sound capabilities and software installed.

That PC configuration information is then automatically saved to the back-end database supported by the AIM software solution as well as attached in HTML format to the trouble ticket and submitted to the AIM Expert system. This gives support staff a head start on solving the user’s PC-related issues.

Once the ticket is assigned to support staff, they can open the report and view a complete picture of the end user’s system – thus allowing them to troubleshoot a multitude of IT problems. Moreover, support staff can use the configuration information stored in the AIM solution’s database to perform equipments audit as well as view historical data about their end-user PCs.

AIM’s PC Auto Discovery Module is available now as a no-cost addition to its HelpDesk Expert for Customer Service, HelpDesk Expert for IT Support, Bug/Defect Tracking Expert, Change Management Expert, and Asset Expert help desk software solutions.

For more information about Applied Innovation Management's line of 100% Web-based help desk, bug-tracking, asset-tracking and change-management software solutions, contact AIM by phone at 702-617-8140, via fax at 702-920-8190, or visit AIM on the Web at www.innovate.com.

About Applied Innovation Management, Inc. (AIM)
AIM (www.innovate.com) develops and markets the industry's leading Web-based enterprise-level CRM (customer service, sales force automation, bug/defect tracking), IT- tracking (help desk, asset management, change management) and support-based communications (real-time chat and computer telephony) software solutions. The privately held AIM, founded in 1992 and profitable since 1994, delivers software and services that streamline CRM and help-desk operations and allow its customers to make better budgetary decisions. In 1995, AIM transformed the industry when it introduced the first enterprise-management software solutions built from the ground up to be 100% Web- based. More than two million users, including those in more than 100 Fortune 500 companies, use AIM products worldwide. AIM customers include Arch Capital Services, AT&T, Bank of America, Caltech, Caterpillar, Citibank, Deutsche Bank, General Motors, Heineken USA, Hewlett-Packard, Intel, Kodak, Motorola, NASA, Nortel Networks, Underwriters Laboratory, the U.S. Army Corps of Engineers, the U.S. Department of Agriculture and the U.S. Marines.
Media Contact: Jim Carr cjim@innovate.com 702.617.8140 ext. 126