AIM DELIVERS INTEGRATION WITH MICROSOFT'S VISUAL SOURCE SAFE(email this article)

LAS VEGAS, NV (July 28, 2003) -- Applied Innovation Management (Company Profile, Past Stories, Case Studies), Inc., the leading independent developer of Web-based CRM and IT-tracking software solutions, today announced that its Bug/Defect Tracking Expert and Change Management Expert products now support Microsoft Corp.'s Visual Source Safe (VSS) software development tool. The integration, in the form of an optional software module, gives users and managers of VSS systems tools that allow them to identify, track and manage the changes made to multiple VSS files and projects.

"We developed this module because of demand from AIM customers looking for ways to better manage product and software bug reports in Visual Source Safe software code databases," says Alex Damra, AIM founder and president. "VSS integration with AIM's Bug/Defect Tracking Expert and Change Management Expert solutions gives developers greater visibility into changes made with VSS."

VSS is Microsoft's award-winning version-control system for managing software and Web site development; it is also used in document-management environments. Visual Source Safe’s project-oriented features make team-based application and Web site development more efficient.

Teaming VSS with AIM's 100% Web-based Bug/Defect Tracking Expert and Change Management Expert (CME) software solutions gives development teams even greater control over their bug-tracking processes, according to Damra. By adding information-management and workflow capabilities to VSS, the integration allows tracking, as an example, the number and names of files or projects that were impacted by a bug or change request and the subsequent actions taken to correct the problem.

AIM's Bug/Defect Tracking Expert allows enterprise development teams to globalize their quality-assurance and defect-tracking efforts. With the 100% Web-based Bug/Defect Tracking Expert, development teams in different locations can share bug and defect data 24 hours a day -- from any computer -- regardless of platform or operating system, making it the perfect bug-tracking complement to VSS, which provides information on the changes made in specific files or projects.

AIM's Change Management Expert allows enterprise-wide teams to track, document and safely implement changes to company resources such as assets, documents or procedures from any location regardless of platform or operating system. CME is also an ideal supplement to VSS because it gives distributed teams the tools to track changes to VSS projects via AIM's 100% Web-based solution.

Integrating VSS into an AIM-based solution does not require installing software on client PCs. The VSS integration module, priced at $450 per license, is available immediately.

For more information about Applied Innovation Management's line of help-desk, bug-tracking, asset-tracking and change-management software solutions, contact AIM by phone at 702-617-8140, via fax at 702-920-8190, or visit AIM on the Web at www.innovate.com.

About Applied Innovation Management, Inc. (AIM)
AIM (www.innovate.com) develops and markets the industry's leading Web-based enterprise-level CRM (customer service, sales force automation, bug/defect tracking), IT- tracking (help desk, asset management, change management) and support-based communications (real-time chat and computer telephony) software solutions. The privately held AIM, founded in 1992 and profitable since 1994, delivers software and services that streamline CRM and help-desk operations and allow its customers to make better budgetary decisions. In 1995, AIM transformed the industry when it introduced the first enterprise-management software solutions built from the ground up to be 100% Web- based. More than two million users, including those in more than 100 Fortune 500 companies, use AIM products worldwide. AIM customers include Arch Capital Services, AT&T, Bank of America, Caltech, Caterpillar, Citibank, Deutsche Bank, General Motors, Heineken USA, Hewlett-Packard, Intel, Kodak, Motorola, NASA, Nortel Networks, Underwriters Laboratory, the U.S. Army Corps of Engineers, the U.S. Department of Agriculture and the U.S. Marines.