Infra Corporation (Company
Profile, Past
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Studies) has released comprehensive support for PDAs that will increase the efficiency of field technicians by allowing them to access incident and problem
job tickets and configuration data while on the move.
The PDA module leverages the fully web-based architecture of Infra’s service management application, infraEnterprise, to provide data screens specifically adapted for
Blackberry and iPAQ PDAs.
“PDA support means technicians can receive and update details of jobs without having to return to the office or call in. All the configuration and historical data they need to
resolve the problem is right there, just as if they were sitting at their desks with their PCs,” said Infra Director Chris Wade.
“It is of particular benefit to dispersed operations where technicians need to travel between sites,” he added. “PDA support will bring greater efficiency to an organization by
allowing technicians to attend to problems more quickly.”
The Web technology of infraEnterprise is designed to give users “anywhere anytime” access from any web-enabled device, and participate in their company’s service
management processes, reducing costs and providing flexibility to businesses, said Wade.
ABOUT INFRAENTERPRISE
infraEnterprise is a web-based software application for automating IT service management processes - incident, problem, change, configuration and service level
management - in corporations that require an enterprise wide solution.
infraEnterprise has been developed on a 100% Web architecture to provide ease of deployment across dispersed operations, flexibility in systems integration (including .NET
compatibility), and comprehensive customer portal self-help and knowledge base facilities.
Established in 1991, Infra Corporation has built a track record of implementation success across an international client base, with strengths in the technology, banking and
finance, government and manufacturing business sectors.
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