The infraEnterprise web-based service management application has been implemented by swITch, the Belgium based IT support organization, to manage systems and
infrastructure services for the entire Brussels Airport.
The implementation, delivered on schedule and within budget, has enabled swITch to provide greater levels of confidentiality and security in airport administration, while
increasing performance of the airport systems infrastructure. The chance of errors has been reduced and quality levels have increased dramatically.
swITch services are centered around the development and management of high-speed central information systems and related ICT infrastructure. Thanks to swITch, Brussels
Airport, operated by Brussels International Airport Company (BIAC), now has a well-managed terminal with timely, accurate, controlled information flowing among users
through secure channels.
ABOUT INFRA CORPORATION
Infra Corporation develops infraEnterprise, a 100% web-based enterprise-level service management solution, which has been implemented in over 350 sites in over 20
countries. Key industry sectors include banking and finance, technology and government.
The application is designed to assist corporations improve service management processes, to maximize the productivity of internal IT service desks, high volume customer
service groups, and inbound call centers.
infraEnterprise is designed completely on an Internet architecture, allowing global access via a browser to an unlimited number of end users, enabling the application to be
implemented quickly and with minimal cost.
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