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Infra Corporation releases infraActive full Web application100% Web applications deliver a new generation of customer supportInfra Corporation today released infraActive v1.1, a full Web-Centric application for the customer support market. Built from the ground up on an Internet architecture, infraActive combines in a single Web product both the full help desk functionality of Infra’s client-server application, and remote access of its corresponding Web-enabled interface.Because infraActive requires no installation and configuration on client PCs, it offers substantial cost and ease of deployment benefits over traditional client-server applications, without sacrificing any of the functionality, according to Martin Curtis, Business Development Manager for Infra Corporation. Curtis says that ‘follow-the-sun’ support environments in particular can benefit from being able to deploy multiple sites on one central database. Once configured on the server at a single site, all the resources of the support database become immediately available to any new site without additional configuration, simply by logging in to the application from a standard Web browser. In developing infraActive, says Curtis, Infra Corporation has found a unique solution to overcome the interface-related problem faced by developers of full Web applications. “The choice offered by the available technology was either to limit the view of data to a single browser window, or compromise the user’s control over the application by displaying a series of unconnected browser windows, each with a duplicated set of toolbars and menus.” infraActive, in contrast, enables the display of an unlimited number of browser windows, but encapsulates them in a single larger ‘wrapper’ window dubbed the ‘ActiveWrapper’ by Infra, referring to its origins in Microsoft’s ActiveX Web technology. Curtis explains that the ActiveWrapper launches infraActive as a separate Web application, removing the reliance on the original browser. It pulls together the various browser windows into a coherent whole, providing a user-friendly ‘Windows-style’ look and feel to what is still a thin client application, with single-click management of all open browser windows associated with the application. infraActive has initially been deployed in a number of Infra’s existing client sites. Demonstration at CRM Support Services Show Infra Corporation is demonstrating infraActive at the CRM Support Services show in San Francisco, USA, Booth #1639, 24-26 October, 2000. For details see http://www.infraActive.com About Infra Corporation Established in 1991, Infra Corporation has grown rapidly to become a leading international supplier of support automation technology to corporations worldwide. Infra provides a complete range of help desk, asset and change management software, designed to be implemented as an enterprise-wide solution across an organization. Clients vary from multinationals to small dynamic service providers. Infra’s products have been installed in all the major business sectors, including Finance, Government, Manufacturing, Technology, Public Utilities and ASP. Editorial Contact: Teresa Leopold Infra Corporation 61 2 9956 6555 media@infra.com.au top of page |
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