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iMEDEON RELEASES LATEST VERSION OF ITS OPEN SYSTEMS, WIRELESS, WEB-BASED MOBILE WORKFORCE MANAGEMENT SOLUTIONiM:Work 3.0 reduces total cost of system ownership, provides a seamless integration platform, and delivers high ROI functionalityiM:Work 3.0 demonstrated this week at FES in ChicagoAlpharetta, Ga., & Chicago, August 1, 2001 - iMedeon, a premier provider of open systems, wireless and Web-based mobile workforce management applications, today announced the release of its latest version of iM:Work at the Field Enterprise Solutions Exposition in Chicago iM:Work 3.0 is an open systems-based mobile workforce management solution that delivers high value to customers through increased field service productivity, higher customer retention, reduced service costs, and improved management control. A highly configurable suite of applications, iM:Work 3.0 seamlessly performs work-order generation and management reporting, and optimizes scheduling, dispatching, field execution, field administration and data uploading. iM:Work 3.0 also supports an array of wireless devices for maximum portability in the field Key iM:Work 3.0 benefits include: Higher real-time visibility into the mobile workforce An architecture that protects and leverages technical investments because it is based upon open systems standards, which means that it is fully JAVA (J2EE) and XML- based Increased dispatch speeds, customer retention, and workforce efficiency and effectiveness New wireless field appliances can be easily added Back office enterprise systems can be bi-directionally integrated Higher revenue per customer due to higher service quality According to Bud Biven, a Research Director for Gartner, Inc, a Stamford, CT-based research & consulting firm, project managers need to assess the value benefits a solution delivers when selecting a field service automation (FSA) solution. "Today, enterprises are recognizing not only the tactical benefits of FSA, buts its ability to enhance ERP, CRM and other enterprise systems. ... Although cost reduction, revenue enhancement and productivity gains are the first benefits of selecting the right FSA application, project managers who implement winning FSA initiatives will also enjoy measurable increases in customer satisfaction." (Source: Gartner report M-13- 0634: "Field Service Automation Applications Defined", Bud Bivin, July 10, 2001.) iM:Work 3.0 was released last month to iMedeon’s partners and distributors for testing and review. Simon Gibbs, CEO of Dataroam, an iMedeon partner and one of Europe’s leading Wireless Application Service Providers (W-ASPs), commented, "The functionality of iM:Work 3.0 is quite impressive. This latest release is undoubtedly the most feature-rich mobile workforce management solution available today, and we are proud to distribute it to our customers. Since iM:Work is based upon open systems architecture, it easily integrates with our customer’s back office systems, therefore implementation is rapid and unproblematic. And because iM:Work is completely user configurable, operational changes for our customers are minimized. We repeatedly find that once we bring a potential customer to an existing customer site, they immediately realize the immense value iM:Work brings, and the solution essentially sells itself." New features of iM:Work 3.0 include: The ability for dispatchers to geographically map mobile workforces through geographic information system (GIS) technology to increase overall field service productivity A Customer Interaction Center, which allows consumers to request and schedule service calls over the Internet, then track the progress of the service request via email The ability to operate over multiple wireless devices such as Windows" CE devices, which provide a simple user interface, enabling shortened field force training time and helps ensure rapid adoption of the application by the field force Larry Duckworth, iMedeon’s CEO, commented, "iM:Work 3.0 is the result of valuable customer and partner feedback, years of hard work and investment, and a combination of the best technology available today. We are finding that more and more companies with mobile workforces are making purchase decisions based on the best technology in conjunction with the subsequent values a solution can deliver to the enterprise, such as a rapid ROI and drastically improved field service productivity. Extremely important to iM:Work 3.0’s success is its seamless bi-directional integration to our customer’s back office systems and its virtual user configurability which mean increased project speed, fewer operational changes, and greater user acceptance "The market for our solution is quite significant and rapidly growing," Duckworth continued. "D. F. Blumberg & Associates estimates that the global market for remote services is $700 billion, and that packaged advanced service scheduling software sales will grow at a 39.7% CAGR through 2005. This latest version of iM:Work positions iMedeon to take full advantage of the growing demand for wireless mobile workforce management applications in the US and around the world." iMedeon is showcasing iM:Work 3.0 in booth #325 at the FES Exposition in Chicago, July 29 through August 1, 2001. About iMedeon, Inc. iMedeon is a leading global provider of open systems, wireless and Web-based mobile workforce management solutions. The Company's iM:Work solution suite completely incorporates today's important open systems standards and is 100% Web-based. It delivers award-winning functionality to help organizations of all sizes optimize the service chain, maximize customer satisfaction and retention, increase service revenues and decrease associated field service costs. Dramatically improving organization- wide service performance through mobile workforce optimization, iM:Work quickly becomes a mission-critical component of iMedeon’s customers' competitive strategies. iM:Work was recently recognized by CUSTOMER Support Management magazine with a Best of Show award for technology innovation, and iMedeon was the recipient of the 2000 JAVA Technology Achievement Award for Enterprise Applications. These official recognitions of iMedeon's impact on its customers' workforce performance have elevated iM:Work to the industry standard for open systems mobile workforce management excellence. Among the world's leading companies featured on the growing iMedeon client roster are Nextel Communications, Powertel, Novamed, JEA and Lumbee River EMC. The Company, which is headquartered in Alpharetta, GA, is pleased to have an impressive group of industry leaders as investors, including Aether Systems, Enron, GE Equity, GE Power Systems and Insight Capital Partners. For more information, call 770.777.8100 or visit our Web site at http://www.iMedeon.com Editorial Contact: Marcy Theobald iMedeon 770-777-8138 mtheobald@imedeon.com top of page |
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