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Visual Meeting Receives the Call Center CRM Solutions Editor's Choice Award

Atlanta, August 3, 2000 - IMAGINE, an international company that develops communications software solutions that provide live customer interaction via the Web, announced today that it was awarded the "Call Center CRM Solutions Editor's Choice" Award presented by Technology Marketing Corporation (TMC). Imagine's Visual Meeting was chosen for outstanding achievement as a worldwide leader in the computer-telephony industry.

Imagine's Visual Meeting is a high performance communications software solution that Web-enables contact centers with powerful interactive tools and an intelligent IP ACD. Visual Meeting provides advanced tools that increase agent productivity, boost sales, improve customer service, and strengthen customer loyalty.

"Visual Meeting was awarded the Editor's Choice because of its exceptional ability to integrate into call centers and help desk applications," said Rich Tehrani, President & Group Publisher of TMC. "Another outstanding aspect of Visual Meeting is the IP ACD which allows for more efficient call management, a key element for a successful call center."

Judging and awarding of the "Editor's Choice" Award was based on TMC editor's evaluation of IMAGINE's objectives and verifiable criteria in order to make TMC's readers purchasing decisions as easy as possible.

"We are extremely honored to be recognized as a leader in the IP call center industry. Our Visual Meeting Web-enabling solutions enhance operation and efficiency for a more streamlined call center," said Chuck Horne, President of Imagine USA.

About IMAGINE

IMAGINE is a privately held technology company that specializes in IP solutions for customer contact centers. IMAGINE's Visual Meeting is a high performance communications software solution that Web-enables contact centers with powerful interactive tools and an intelligent IP ACD to provide real-time customer service and agent support. Visual Meeting provides advanced tools that increase agent productivity, boost sales, improve customer service, and as a result strengthen customer loyalty. Imagine Ltd. is a subsidiary of NISKO Group in Tel Aviv, Israel, where IMAGINE is headquartered. Imagine USA, headquartered in Atlanta, GA, is a subsidiary of Imagine Ltd. and is the North American Sales and Marketing headquarters. European sales offices are located in Tel Aviv, Frechen, Germany and Swindon, United Kingdom. North American sales offices are located in Atlanta, Chicago and Washington, D.C. Visual Meeting is the winner of "Most Innovative New Product" at CeBIT '99 in Hanover, Germany, the "CRM Excellence Award 2000" from the Technology Marketing Corporation (TMC), and the Editor's Choice Award from Call Center Magazine and Call Center CRM Solutions Magazine.

Editorial Contact:
Joy Tu
Imagine USA
jtu@imagineusa.com

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