IEX Receives TMC Labs 2005 Innovation Award from Customer Interaction Solutions® Magazine  (email this article)

IEX Corporation (Company Profile, Past Stories, Case Studies), a Tekelec company (NASDAQ: TKLC) and leading provider of contact center workforce management and optimization technology, today announced it has received a TMC Labs 2005 Innovation Award presented by Customer Interaction Solutions magazine. The TotalView® Workforce Management System from IEX was selected for outstanding innovation.

“Our commitment to research and development coupled with our continued success in turning customer feedback into product innovation keeps TotalView on the leading edge of the market,” said IEX President Debbie May. “We are honored that Customer Interaction Solutions magazine has recognized our leadership role with this prestigious award.”

IEX is a leading provider of innovative workforce management and optimization technology for contact centers. Customer Interaction Solutions magazine has been a leading source of news and information for the CRM, contact center and teleservices industry since 1982.

“IEX has clearly demonstrated to the staff of TMC Labs that its products and services are truly innovative,” said Nadji Tehrani, founder and chairman of TMC, publisher of Customer Interaction Solutions. “New companies, new products and new services for the contact center are being created all the time. With the great advances in technology, there’s never been a greater need for this award.”

TMC Labs Innovation Awards selection process is not based on company revenue or number of products sold. Rather, award winners are determined on the concept that the company’s product or service is innovative.
Profiles highlighting companies selected for the TMC Labs 2005 Innovation Award are published in the October and November 2005 issues of Customer Interaction Solutions magazine.

About TotalView
The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single site and multisite environments. The system’s advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.

About IEX
IEX Corporation is a leading provider of contact center workforce management and optimization technology. IEX has a strong market presence worldwide in over 40 countries, with more than 800,000 agents spread across 2,800 sites. Founded in 1988, the company delivers award-winning products and services that help customers improve planning, enhance performance, streamline tasks and integrate data. IEX has been recognized as the 2005 Growth Strategy Leader by Frost & Sullivan and has been named the 2005 Workforce Management and Optimization Leader by CRM Magazine. The company has several strategic partnerships with global contact center solution providers that enhance the value of its flagship product, the TotalView Workforce Management system. IEX is based in Richardson, Texas. For more information, visit http://www.iex.com.

About TMC
Technology Marketing Corporation (TMC) publishes two print magazines: Customer Interaction Solutions, and Internet Telephony; five digital publications, SIP Magazine, Speech-World, WiFI Telephony Magazine, VoIP Developer, WiMAX Magazine; and the online publications TMCnet.com, Planet PDA Magazine, WiFi Revolution, Alternative Power and BiometriTech. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, Speech-World Conference, IP Contact Center Summit and The Global Call Center Outsourcing Summit. TMCnet.com publishes more than 25 topical online newsletters. For more information about TMC, visit its newly redesigned Website at http://www.tmcnet.com.