BRUSSELS, Belgium, Oct. 28 /PRNewswire/ -- Richardson, Texas-based IEX Corporation (Company
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Studies), a Tekelec company (Nasdaq: TKLC - News), announced the winners of the IEXcellence Awards honored at the company's fifth annual EMEA User Conference held in Brussels, Belgium (Oct. 12-15). Singlepoint (part of the Vodafone Group) took top honors with Wipro Spectramind Services Ltd. placing second.
IEX is a leading provider of workforce management and business optimization solutions for contact centers. Singlepoint is a leading mobile services provider in Europe. Wipro Spectramind is India's largest third-party business process outsourcing company.
The IEXcellence Awards honor contact centers that have demonstrated notable success in their ability to improve customer service while lowering costs using the TotalView Workforce Management system. "Singlepoint, Wipro Spectramind and all the applicants achieved substantial results by successfully leveraging TotalView to drive operational improvements for their contact centers," said Debbie May, president of IEX. "I applaud their ability to significantly improve customer service and appreciate the opportunity to be part of their success."
In addition to improving customer service while realizing substantial cost savings, Singlepoint and Wipro Spectramind were able to significantly reduce their average speed of answer, improve agent morale and provide more consistent service delivery.
About TotalView
The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single and multisite environments. The system's advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that allows easy system installation and maintenance.
About IEX
IEX Corporation, a Tekelec company, is a leading provider of contact center workforce management and business optimization solutions. Since its inception in 1988, IEX has delivered superior products, quality services and customers' success. Contact centers of all types and sizes, totaling more than 725,000 agents at over 2,600 sites in 34 countries worldwide, rely on IEX to help them improve planning, enhance performance, streamline tasks and integrate data. IEX sells products and services worldwide through direct sales and select distributors. The company also has several strategic partnerships with global contact center solution providers that further enhance the value of TotalView. Corporate headquarters are located in Richardson, Texas. For more information, visit http://www.iex.com .
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