2005 EMEA IEXcellence Awards Recognize Workforce Management Operational Improvements & Best Practices  (email this article)

Leading global provider of workforce management and optimization technology, IEX Corporation (Company Profile, Past Stories, Case Studies), a Tekelec company (NASDAQ: TKLC), today announced the winners of its IEXcellence Awards, which were presented at the 2005 EMEA TotalView® Workforce Management User Conference held at the Queen Hotel in Chester (Oct. 18-20). Performance Improvement Awards were presented to Accenture Ltd., the general insurance division of HBOS plc, and Eskom International. Egg plc was recognized for Best Practices.

“The IEXcellence Awards honor companies that have successfully leveraged TotalView to make performance improvements and implement best practices to significantly improve the operational efficiency and effectiveness of their centers,” said IEX President Debbie May. “The results demonstrated by the award recipients are substantial, and we are pleased to have played a role in their success.”

About The Winners
Accenture Ltd. is committed to providing innovative consulting, technology and outsourcing services designed to help customers transform their operations into high performance business units (http://www.accenture.com). HBOS provides a host of financial services such as retail banking, consumer credit, savings products, stock brokerage and assessment (http://www.hbosplc.com). Eskom, South Africa’s electricity utility, is among the top 11 utilities in the world in terms of generation capacity (http://www.eskom.co.za). Egg, part of Prudential plc, is an Internet bank that serves more than 3 million customers (http://www.egg.com).

About TotalView
The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single site and multisite environments. The system’s advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.

About IEX
IEX Corporation is a leading provider of contact center workforce management and optimization technology. IEX has a strong market presence worldwide in over 40 countries, with more than 800,000 agents spread across 2,800 sites. Founded in 1988, the company delivers award-winning products and services that help customers improve planning, enhance performance, streamline tasks and integrate data. IEX has been recognized as the 2005 Growth Strategy Leader by Frost & Sullivan and has been named the 2005 Workforce Management and Optimization Leader by CRM Magazine. The company has several strategic partnerships with global contact center solution providers that enhance the value of its flagship product, the TotalView Workforce Management system. IEX is based in Richardson, Texas. For more information, visit http://www.iex.com.