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IEX Small Center Solution Selected for Yourhomedirect.com Contact CenterTotalView(TM) SC Ideal for Smaller Contact Center OperationsRichardson, Texas – October 17, 2001—IEX, a Tekelec company (Nasdaq: TKLC) and a leading provider of contact center solutions, today announced that Yourhomedirect.com (YHD) Realty selected TotalView(TM) SC to improve productivity and optimize resources for its contact center in New Jersey.TotalView SC, a version of IEX’s award-winning TotalView Workforce Management solution targeted at contact centers with fewer than 100 agents, runs on a Windows or Unix Platform. The small center package delivers enterprise functionality at a price that fits the budget of a small contact center. As the contact center grows, the scalable TotalView solution grows along with the center avoiding the need for time and task intensive software upgrades. “A small contact center can be just as complex as a large center, and the TotalView Small Center package provides Yourhomedirect.com the same functionality as a large operation,” said Debbie May, vice president and general manager, IEX Contact Center Division. “With only three days of on-site training, Yourhomedirect.com is ready to use TotalView SC to improve its scheduling process and begin saving on operational costs.” “We explored several competitive companies and found that IEX is best suited to fill our current needs, while having the flexibility and capabilities to grow with us in the future,” said Glenn Cohen, YHD president. TotalView Workforce Management provides the tools that single and multi-site contact center managers need to deliver consistent service, lower costs and improve employee morale. Features include: agent forecasting and scheduling, skills scheduling, multimedia scheduling, real-time and historical adherence, intraday management, vacation and holiday planning, enterprise reporting and web-based delivery of schedules and statistics. For multimedia contact centers, TotalView Workforce Management lets managers plan and optimize resources across all channels of customer contact. About IEX IEX, a Tekelec company, is a leading provider of innovative solutions to contact centers. In existence since 1988, the company is known for delivering technologically superior products that are easy to implement and use. Multimedia contact centers, both single and multi-site, with more than 415,000 agents at over 1,650 sites worldwide rely on IEX to improve service levels while lowering operating costs. IEX sells products and services worldwide through direct sales and select distributors. More information can be found on the IEX Web site at http://www.iex.com Editorial Contact: Farrah Corley IEX, a Tekelec company 972-301-1790 farrah.corley@iex.com top of page |
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