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Mellon HR Solutions Selects IEX Workforce Management SolutionTotalView® System Makes Contact Centers More EfficientRichardson, Texas – October 16, 2002 - IEX, a Tekelec company (Nasdaq: TKLC) and a leading provider of contact center solutions, today announced that Mellon HR Solutions has selected TotalView® Workforce Management for its three contact centers employing 600 agents.“We previously had good experience with IEX on a smaller scale in terms of improving customer contact center operations. After conducting significant due diligence, TotalView provided the speedy and effective solution we needed,” said Dwade O’Connor, workforce manager for Mellon HR Solutions. “The TotalView system has helped us quickly integrate our operations and reduce the amount of time we spend on scheduling, allowing for a more efficient center.” “TotalView Workforce Management is ideal for Mellon HR Solutions as it plans for future expansion of its contact center,” said Debbie May, IEX general manager. “Our scalable, single server architecture allows for easy and affordable growth without requiring additional servers or massive software upgrades.” TotalView Workforce Management is a comprehensive productivity management solution enabling contact centers to deliver consistent service, lower operating costs and boost employee morale. The product automates the process of scheduling service agents in a single or multisite center, accurately matching available resources to forecasted workloads. Additional features include skills-based and multimedia scheduling, real-time and historical adherence, short-term and long-term resource planning, intraday management, vacation and holiday planning, enterprise reporting and Web-based accessibility for agent schedules and performance statistics. About Mellon HR Solutions Mellon HR Solutions, a leading global human resources outsourcing provider, is a unit of Mellon Financial Corporation. Headquartered in Pittsburgh, Mellon is one of the world’s leading providers of financial services for institutions, corporations and affluent individuals, providing institutional asset management, mutual funds, private wealth management, asset servicing, human resources services and treasury services. Mellon has approximately $2.8 trillion in assets under management, administration or custody, including $588 billion under management. Its asset management companies include The Dreyfus Corporation and U.K.-based Newton Investment Management Limited. News and other information about Mellon is available at www.mellon.com. About IEX IEX, a Tekelec company, is a leading provider of innovative solutions to contact centers. In existence since 1988, the company is known for delivering technologically superior products that are easy to implement and use. Multimedia contact centers, both single and multisite, with more than 520,000 agents at over 1,900 sites worldwide rely on IEX solutions to help them manage their operations more effectively, leading to improved service quality and lower operating costs. IEX sells products and services worldwide through direct sales and select distributors. More information can be found on the IEX Web site at http://www.iex.com Editorial Contact: Farrah Corley IEX, a Tekelec company 972-301-1790 farrah.corley@iex.com top of page |
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