Workforce Management Best of Show Awarded to IEX at ICCM 2005  (email this article)

At this year’s ICCM Conference & Exposition, held at the Bellagio Hotel in Las Vegas (Sept. 26-28), IEX Corporation (Company Profile, Past Stories, Case Studies), a Tekelec company (Nasdaq: TKLC), was named the recipient of the Best of Show Award for its TotalView® Workforce Management system. Best of Show Awards honor exhibitors and products with the greatest potential to change the future of the contact center industry.

Award entries were judged on ease of integration, implementation, system quality, customer service features and return on investment. The Best of Show judges were comprised of independent industry analysts, consultants, editors and writers.

“We are honored to have been selected, by industry experts, for this highly coveted award,” said IEX President Debbie May. “Being named a Best of Show Award recipient serves as further recognition of our leadership position and validates our strategy for delivering feature-rich workforce management and optimization technology that is easy to implement and integrate.”

IEX is a leading global provider of workforce management and optimization technology for contact centers. The ICCM conference attracts thousands of professionals annually, providing attendees with an opportunity to network with the world's leading contact center organizations while actively looking for products and services that drive revenue and increase efficiency.

“ICCM’s Best of Show Awards recognize products or services that we feel will have the most significant impact on the contact center and customer relationship industry,” said Christina Condos, group show director of Questex Media. “Because of the quality of submissions the selection process was certainly a difficult task this year, but thanks to the dedication of our judges, we feel this year’s winners are truly at the forefront of innovation and ingenuity.”

About IEX
IEX Corporation is a leading provider of contact center workforce management and optimization technology. IEX has a strong market presence worldwide in over 40 countries, with more than 800,000 agents spread across 2,800 sites. Founded in 1988, the company delivers award-winning products and services that help customers improve planning, enhance performance, streamline tasks and integrate data. IEX has been recognized as the 2005 Growth Strategy Leader by Frost & Sullivan and has been named the 2005 Workforce Management and Optimization Leader by CRM Magazine. The company has several strategic partnerships with global contact center solution providers that enhance the value of its flagship product, the TotalView Workforce Management system. IEX is based in Richardson, Texas. For more information, visit http://www.iex.com.

About Questex
ICCM is produced by Questex Media Group Inc. a global, diversified business-to-business integrated media provider, headquartered in Newton, Mass. Questex serves multiple industries including technology, beauty, travel, hospitality, leisure, home entertainment, industrial and specialty services through a range of well-established, market-leading publications, events, interactive media and integrated marketing services. The company's properties include 23 trade publications, 50 websites, 25 conferences and tradeshows. Questex has more than 400 employees in offices throughout North America, South America, Asia and Europe. For more information, visit http://www.questex.com.