RICHARDSON, TEXAS (October 5, 2004): IEX Corporation (Company
Profile, Past
Stories, Case
Studies), a Tekelec company (Nasdaq: TKLC), today announced it has been named the winner in the Sixth Annual Users Choice Awards for its TotalView Workforce Management system. IEX is a leading provider of workforce management and business optimization technology for contact centers.
“Being named the winner, by TotalView users, is like passing the ultimate litmus test,” said Debbie May, president of IEX. “We’re very proud of this customer testament. It shows that our functionality and commitment to service continue to consistently meet and exceed customer expectations.”
CRMAdvocate sponsors the Sixth Annual Users Choice Awards program, which provides best-of-class recognition for customer management products and services. Unlike other industry awards where a panel comprised of industry experts determines the winners, Users Choice Awards selections are based solely on end-user input.
“In these days, where proving ROI is imperative, there is no greater testimony than this,” said Gary Lemke, president of RealMarket. “These winners are obviously doing a number of things well to receive such high praise from their customers.”
In their sixth year, the Users Choice Awards were the first CRM industry awards to utilize end-users as the judges to identify the products providing the most value. RealMarket was an original founder of the awards and now serves as the program administrator.
Additional information on the award process and the IEX selection can be found at http://www.userschoiceawards.com.
About TotalView
The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single and multisite environments. The system’s advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that allows easy system installation and maintenance.
About IEX
IEX Corporation, a Tekelec company, is a leading provider of contact center workforce management and business optimization solutions. Since its inception in 1988, IEX has delivered superior products, quality services and customers’ success. Contact centers of all types and sizes, totaling more than 725,000 agents at over 2,600 sites in 34 countries worldwide, rely on IEX to help them improve planning, enhance performance, streamline tasks and integrate data. IEX sells products and services worldwide through direct sales and select distributors. The company also has several strategic partnerships with global contact center solution providers that further enhance the value of TotalView. Corporate headquarters are located in Richardson, Texas. For more information, visit http://www.iex.com.
About CRMAdvocate
CRMAdvocate represents a group of forward-thinking individuals who, along with their companies, share a commitment to help grow and mature the market through leadership in education and research. In short, the CRMAdvocate program seeks to create a more receptive and larger market for CRM solutions by focusing on success via case studies, success stories and best-in-breed CRM strategies. Currently, CRMAdvocate has more than 1,100 success stories that can be search by vertical industry, application, geography, size of installation and keyword. For more information, visit http://www.crmadvocate.com.
CRMAdvocate includes an elite list of industry stakeholders: industry analysts, associations, publications, event producers, solution providers, and leading web destinations including Advanstar, AFSMI, Consortium for Service Innovation, CRM Association, CRM Magazine, CRMXchange, DCI, Help Desk Institute, STI Knowledge Help Desk Community, Integrated Solutions Magazine, Peppers and Rogers Group, RealMarket and SearchCRM.
About RealMarket
RealMarket is the definitive and most complete source of information concerning technologies, strategies, and trends for Customer Relationship Management (CRM) and Contact Centers. Providing real-time and on-demand industry news, webcasts, case studies, white papers, research, and product information, RealMarket allows end-users, editors, research analysts, system integrators, consultants and others to stay current on industry trends. RealMarket is headquartered in Indianapolis, Indiana. For more information, visit http://www.realmarket.com.
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