IEX Appoints Rick Glew as Director of Marketing Communications(email this article)

Richardson, Texas - September 24, 2003 – IEX (Company Profile, Past Stories, Case Studies), a Tekelec company (Nasdaq:  TKLC) and the leading provider of contact center workforce management solutions, today announced that it has named Rick Glew as Director of Marketing Communications.  An industry veteran, Glew joins IEX with nearly 20 years experience in the telecommunications industry.  

Glew assumes responsibility for worldwide marketing and communications direction of TotalViewÒ Workforce Management.  He joins IEX from Spatial Wireless where he served as senior director of marketing.  Prior to his position at Spatial Wireless, Glew served in a variety of senior level management roles at Nortel Networks, including director of strategic marketing and alliances and director of Wireless Internet Enablers group.

“We are pleased to welcome Rick to our team as we continue to grow and expand our worldwide operations,” said Debbie May, IEX Corporation president. “Rick brings a wealth of marketing expertise in both domestic and international markets, and a proven track record of marketing results to IEX.”

“Rick brings a strong background in successful marketing communications to our team,” said Jim Quiggins, vice president, global sales and marketing. “He is a strong marketer and leader and will help us communicate our value proposition on a global basis.”

TotalView Workforce Management is a comprehensive productivity management solution enabling contact centers to deliver consistent service, lower operating costs and boost employee morale.  The product automates the process of scheduling agents in a single or multisite center, accurately matching available resources to forecasted workloads. Additional features include skills-based and multimedia scheduling, real-time and historical adherence, short-term and long-term resource planning, intraday management, vacation and holiday planning, enterprise reporting and Web-based accessibility for agent schedules and performance statistics.

About IEX

IEX, a Tekelec company, is a leading provider of innovative productivity solutions to contact centers.  In existence since 1988, the company has a long-standing reputation delivering superior products, services, and customer success. Contact centers of all types and sizes, totaling more than 610,000 agents at over 2,400 sites worldwide, rely on IEX solutions to help them manage their operations more effectively, leading to improved service quality and lower operating costs.  IEX sells products and services worldwide through direct sales and select distributors. More information can be found on the IEX Web site at http://www.iex.com.