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IEX ‘In Perfect Harmony’ for 2002 TotalView® European User ConferenceThird Annual Conference Focuses on Helping Contact Centers Manage ResourcesRichardson, Texas – September 23, 2002 – IEX, a Tekelec company (Nasdaq: TKLC) and a leading provider of contact center productivity solutions, today announced the company’s third annual TotalView® European User Conference, scheduled for September 23-25, 2002 at the Hotel NH Parque Avenidas in Madrid, Spain. The conference theme, ‘In Perfect Harmony’ focuses on how TotalView Workforce Management helps contact centers manage resources in a coordinated manner to achieve their operating goals.The three-day conference explores the TotalView solution’s management and planning features during breakout sessions and informative presentations. TotalView users travel from throughout Europe, Africa and the Middle East to network with peers, exchange ideas and participate in conference activities. This year’s conference features the first ever European IEXcellence Awards honoring contact centers that lead the industry with innovative approaches to improving customer service. “Our annual European user conference is another example of IEX’s commitment to deliver value ‘above the norm’ to our customers. At the conference our users learn how to maximize the value they receive from the TotalView solution, and they have the opportunity to share experience and knowledge with their peers in a friendly, fun atmosphere,” said Debbie May, IEX vice president and general manager. “The conference places a special emphasis on how TotalView features help our customers achieve optimal performance in their centers, both short and long term, with advanced management and planning functionality.” TotalView Workforce Management is a comprehensive productivity solution enabling contact centers to deliver consistent service, lower operating costs and boost employee morale. The product automates the process of scheduling service agents in a single or multisite center, accurately matching available resources to forecasted workloads. Additional features include skills-based and multimedia scheduling, real-time and historical adherence, short-term and long-term resource planning, intraday management, vacation and holiday planning, enterprise reporting and web-based delivery of agent schedules and statistics. About IEX IEX, a Tekelec company, is a leading provider of innovative solutions to contact centers. In existence since 1988, the company is known for delivering technologically superior products that are easy to implement and use. Multimedia contact centers, both single and multisite, with more than 520,000 agents at over 1,900 sites worldwide rely on IEX to improve service levels while lowering operating costs. IEX sells products and services worldwide through direct sales and select distributors. More information can be found on the IEX Web site at http://www.iex.com. Editorial Contact: Farrah Corley IEX, a Tekelec company 972-301-1790 farrah.corley@iex.com top of page |
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