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IEX Appoints Jim Quiggins Vice President of Global Sales and MarketingRichardson, Texas – September 18, 2002 – IEX, a Tekelec company (Nasdaq: TKLC) and a leading provider of contact center productivity solutions, today announced that it has named Jim Quiggins as vice president of global sales and marketing. Highly accomplished in the contact center and application software markets, Dr. Quiggins joins IEX with a solid 20-year track record in sales and marketing management.Quiggins is responsible for global sales and marketing direction of TotalViewÒ Workforce Management and TotalNetÒ Call Routing. He joins IEX from Carrefour Technologies, a contact center firm that he co-founded, where he served as principal and vice president. Prior to his position at Carrefour Technologies, Quiggins served in several senior level sales and marketing management roles at TCS Management Group, including vice president of global sales and marketing for its workforce management software. Before entering the contact center industry, Quiggins spent 10 years in higher education and holds a Ph.D. from the University of Kansas. “With Jim’s excellent leadership record and expertise in the contact center industry, he will contribute significantly to continuing the strong sales and marketing growth of IEX,” said Debbie May, IEX general manager. “Bringing in talent like Quiggins further strengthens our industry leadership position.” IEX Contact Center Solutions TotalView Workforce Management is a comprehensive workforce management solution enabling contact centers to deliver consistent service, lower operating costs and boost employee morale. The product automates the process of scheduling service agents in a single or multisite center, accurately matching available resources to forecasted workloads. Additional features include skills-based and multimedia scheduling, real-time and historical adherence, short-term and long-term resource planning, intraday management, vacation and holiday planning, enterprise reporting and Web-based delivery of agent schedules and statistics. TotalNet Call Routing is an easy to implement, easy to use solution for providing intelligent, network-level routing of customer calls between multiple customer contact centers. Comprised of a rules-based routing engine, an integrated call simulator, and a web-based reporting system, TotalNet is a proven, cost-effective approach for realizing the full benefits of a virtual contact center, even in operations with a mixture of ACD systems and call delivery networks. The TotalNet solution helps multisite managers optimize resources and deliver consistent service. About IEX IEX, a Tekelec company, is a leading provider of innovative solutions to contact centers. In existence since 1988, the company is known for delivering technologically superior products that are easy to implement and use. Multimedia contact centers, both single and multisite, with more than 520,000 agents at over 1,900 sites worldwide rely on IEX to improve service levels while lowering operating costs. IEX sells products and services worldwide through direct sales and select distributors. More information can be found on the IEX Web site at http://www.iex.com Editorial Contact: Farrah Corley IEX, a Tekelec company 972-301-1790 farrah.corley@iex.com top of page |
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