SEATTLE and RICHARDSON, Texas, Sept. 15 /PRNewswire/ -- As part of its continued expansion into the global marketplace, IEX Corporation, a Tekelec (Company
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Studies) (Nasdaq: TKLC - News) company, announced today, during the Annual Call Center Exhibition (Booth # 417), the expansion of its direct European sales force into the German market. The expansion of the sales force coincides with the release of a German language version of the company's award-winning TotalView® Workforce Management System.
IEX is a leading provider of workforce management and business optimization technology for contact centers.
"The international market is poised for explosive growth," said IEX President Debbie May. "We continue to add distribution channels and multilingual support that expands our geographic footprint, positioning TotalView as the system of choice all over the world."
Eduard Merk will support IEX sales and marketing initiatives in Germany, Switzerland, Austria, Hungary, the Czech Republic and Poland. He is responsible for managing the day-to-day business operations of IEX for this region. Mr. Merk has nearly 15 years of contact center consulting experience focused on workforce management, elearning and discrete simulation technologies.
In addition to German, the TotalView system fully supports English, French and Brazilian Portuguese languages. A single TotalView system can be configured for multiple languages allowing users on the same system to select their preferred language, even within the same contact center.
The TotalView WebStation feature additionally supports Danish, Dutch, and traditional Portuguese languages. WebStation allows agents and supervisors to view schedules and performance statistics from their desks using a standard Web browser. With the additional WebStation Plus feature, agents are also able to trade schedules, submit schedule bids and request changes to their schedules.
Swedish language support will also be added to the WebStation product later in 2004.
TotalView enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single and multisite environments. The system's advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that facilitates easy system installation and maintenance.
About IEX
IEX Corporation, a Tekelec company, is a leading provider of contact center workforce management and business optimization solutions. Since its inception in 1988, IEX has delivered superior products, quality services and customers success. Contact centers of all types and sizes, totaling more than 725,000 agents at over 2,600 sites in 34 countries worldwide, rely on IEX to help them improve planning, enhance performance, streamline tasks and integrate data. IEX sells products and services worldwide through direct sales and select distributors. The company also has several strategic partnerships with global contact center solution providers that further enhance the value of TotalView. Corporate headquarters are located in Richardson, Texas. For more information, visit http://www.iex.com .
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