SEATTLE and RICHARDSON, Texas, Sept. 13 /PRNewswire/ -- IEX Corporation (Company
Profile, Past
Stories, Case
Studies), a Tekelec (Nasdaq: TKLC - News) company, today announced, at the Annual Call Center Exhibition (Booth #417), it has been awarded a contract from TDC to expand the TotalView® Workforce Management system it purchased in 2001 from 500 to 2,000 agents. As part of the agreement, TDC also purchased the full set of TotalView Advanced Features including the WebStation(TM) Plus and SmartSync(TM) Suite solutions.
IEX is a leading provider of contact center workforce management and business optimization solutions. TDC is the leading provider of telecommunications services in Denmark.
"Prior to the initial installation, we conducted an extensive side-by-side comparison of TotalView and other leading workforce management systems. We were searching for a system that could produce the most accurate and efficient schedules in both single and multiskill environments," said Ulrik Willemoes Jorgensen, section manager of workforce management at TDC. "TotalView was a clear winner in our evaluation. After using the system on a small scale, we've realized the tremendous savings we can gain from a more widespread deployment."
The TotalView WebStation Plus feature automates many tedious and time consuming tasks within the contact center such as schedule trades and bids, and provides easy access to information for agents and their supervisors using only a standard Web browser. The TotalView SmartSync Suite feature facilitates trouble-free data integration between the TotalView system and other contact center and enterprise applications.
"We're committed to providing superior products and unsurpassed customer service," said Debbie May, president of IEX. "TDC's continued support is evidence that we are delivering on that commitment."
About TotalView
TotalView enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single and multisite environments. The system's advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.
About IEX
IEX Corporation, a Tekelec company, is a leading provider of contact center workforce management and business optimization solutions. Since its inception in 1988, IEX has delivered superior products, quality services and customers success. Contact centers of all types and sizes, totaling more than 725,000 agents at over 2,600 sites in 34 countries worldwide, rely on IEX to help them improve planning, enhance performance, streamline tasks and integrate data. IEX sells products and services worldwide through direct sales and select distributors. The company also has several strategic partnerships with global contact center solution providers that further enhance the value of TotalView. Corporate headquarters are located in Richardson, Texas. For more information, visit http://www.iex.com .
About TDC
TDC (formerly Tele Danmark) is the leading provider of telecommunications services in Denmark. It provides domestic local and long-distance service, international calling, Internet access and other data communications services, mobile phone service and cable TV. In Denmark, the company has more than 4.5 million subscribers for its fixed-line services, about 2.4 million cellular customers, 948,000 cable TV customers and more than one million Internet users. Its international holdings include stakes in telecom companies in 12 European countries. For more information, visit http://www.tdc.com .
email this article