VANCOUVER, BRITISH COLUMBIA & RICHARDSON, TEXAS (August 30, 2005): IEX Corporation (Company
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Studies), a Tekelec company (NASDAQ: TKLC) and leading provider of workforce management and optimization technology, today announced a strategic partnership with Symmetrics Business Intelligence Solutions Inc. Under the agreement, IEX will resell Symmetrics custom reporting services.
The offering extends the reporting and analysis capabilities of the IEX TotalView® Workforce Management system. As an option to using predefined reports, customers can create workforce management reports tailored to their center’s unique needs.
“The creation of customized reporting and analysis is a common need for a number of contact centers. The combination of TotalView’s robust set of standard reports combined with Symmetrics’ expertise in specialized reporting will provide a useful service to many of our customers,” said IEX President Debbie May.
Symmetrics’ Vice President Richard McElroy added, “The center’s reporting and analysis capabilities are only as good as the accuracy of the data it can gather and turn into something that’s usable. Our custom reports and professional services enable the center to quickly access critical data and turn it into information they can use to drive service improvements.”
About TotalView
The TotalView Workforce Management system enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single site and multisite environments. The system’s advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.
About IEX
IEX Corporation is a leading provider of contact center workforce management and optimization technology. IEX has a strong market presence worldwide in over 40 countries, with more than 800,000 agents spread across 2,800 sites. Founded in 1988, the company delivers award-winning products and services that help customers improve planning, enhance performance, streamline tasks and integrate data. IEX was recognized as the 2005 Growth Strategy Leader by Frost & Sullivan and was named the 2005 Workforce Management and Optimization Leader by CRM Magazine. The company has several strategic partnerships with global contact center solution providers that enhance the value of its flagship product, the TotalView Workforce Management system. IEX is based in Richardson, Texas. For more information, visit http://www.iex.com.
About Symmetrics
Symmetrics Business Intelligence Solutions Inc. - a Business Objects (formerly Crystal Decisions), Nortel Networks Developer Partner and Microsoft business partner - develops best of breed analytical software applications and provides a range of Business Intelligence services and solutions. Symmetrics helps customers realize their visions by providing reporting and analysis solutions that turns data into useable information, ensuring they can make mission critical decisions in a timely manner. With particular expertise in the Contact Center Reporting and Analytics marketplace, Symmetrics is uniquely positioned to help customers improve contact center efficiency through effective analysis of performance trends and the optimization of their workforce. For more information, visit http://www.symmetrics.net.
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