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IEX Awarded Best of Show for TotalNet® Call RoutingAchievement Signifies Continued Leadership Among IEX Contact Center SolutionsRichardson, Texas – August 22, 2002 – IEX, a Tekelec company (Nasdaq: TKLC) and a leading provider of contact center productivity solutions, today announced that the company’s TotalNet® Call Routing system was bestowed a Best of Show Award for Best Network/Routing product at the 14th Annual Incoming Call Center Management (ICCM) Conference and Exhibition recently held in Chicago.The award winners were selected from more than 175 exhibitors participating in the ICCM Conference. Sponsored by ICCM and Customer Interface Magazine, the Best of Show Awards recognize products and services that warrant special distinction and were judged by an independent panel of call center and CRM industry experts. "TotalNet continues to receive recognition as an outstanding multi-site call routing solution year after year," said Debbie May, IEX vice president and general manager. “The TotalNet system presents a truly cost-effective method for multi-site contact centers to gain control over their customer routing strategies, delivering significant service improvements and cost savings. In addition to those benefits, our customers love the system’s ease of use and maintainability. With a typical payback period of six to nine months, it is possible to implement the system and accumulate a positive return on the investment within a single budgetary cycle.” The awards were judged on individual product demonstrations and customer references. IEX submitted Perrier Group of America as its successful TotalNet customer reference. Perrier was able to consolidate its network call routing functions across its customer contact operations after implementing TotalNet Call Routing resulting in substantial operational savings. TotalNet Call Routing is an easy to implement, easy to use solution for providing intelligent, network-level routing of customer calls between multiple customer contact centers. Comprised of a rules-based routing engine, an integrated call simulator, and a web-based reporting system, TotalNet is a proven, cost-effective approach for realizing the full benefits of a virtual contact center, even in operations with a mixture of ACD systems and call delivery networks. The TotalNet solution helps multi- site managers optimize resources and deliver consistent service across the enterprise. About IEX IEX, a Tekelec company, is a leading provider of innovative solutions to contact centers. In existence since 1988, the company is known for delivering technologically superior products that are easy to implement and use. Multimedia contact centers, both single and multisite, with more than 520,000 agents at over 1,900 sites worldwide rely on IEX to improve service levels while lowering operating costs. IEX sells products and services worldwide through direct sales and select distributors. More information can be found on the IEX Web site at http://www.iex.com. Editorial Contact: Farrah Corley IEX, a Tekelec company 972-301-1790 farrah.corley@iex.com top of page |
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