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IEX and The Call Center School to Offer Free Web-based Training SessionsTraining Series Focuses on ‘Foundations in Workforce Management Excellence’Richardson, Texas -- August 20, 2002 -- IEX, a Tekelec company (Nasdaq: TKLC) and a leading provider of contact center productivity solutions, today announced a three- part web-based training seminar hosted by senior faculty of The Call Center School. The free seminar series titled, “Foundations in Workforce Management Excellence,” focuses on the use and theory of workforce management in today’s contact center environment. The training covers topics of interest to contact center managers and supervisors charged with the complex tasks of planning resource requirements and scheduling in all types and sizes of operations. Course titles and dates for, “Foundations in Workforce Management,” are below: August 22, 2:00 p.m. EST/11 a.m. PST What a Difference a Minute Makes: Managing Service and Adherence in Today’s Call Center September 26, 2:00 p.m. EST/11 a.m. PST A Match Made in Heaven: Skills-Based Scheduling for Improved Service and Efficiency October 24, 2:00 p.m. EST/11 a.m. PST Lessons Learned the Hard Way: The Most Common Mistakes in Implementing WFM Systems and How to Avoid Them For more information and to register for the first training seminar on August 22, please call 303-928-2401 or register online at: http://crmxchange.raindance.com/iccdocs/seminarDesc.shtml?id=14 1627&mode=cal&tz=PST TotalView Workforce Management is a comprehensive workforce management solution enabling contact centers to deliver consistent service, lower operating costs and boost employee morale. The product automates the process of scheduling service agents in a single or multi-site center, accurately matching available resources to forecasted workloads. Additional features include skills-based and multimedia scheduling, real-time and historical adherence, short-term and long-term resource planning, intraday management, vacation and holiday planning, enterprise reporting and web-based delivery of agent schedules and statistics. About IEX IEX, a Tekelec company, is a leading provider of innovative solutions to contact centers. In existence since 1988, the company is known for delivering technologically superior products that are easy to implement and use. Multimedia contact centers, both single and multi-site, with more than 520,000 agents at over 1,900 sites worldwide rely on IEX to improve service levels while lowering operating costs. IEX sells products and services worldwide through direct sales and select distributors. More information can be found on the IEX Web site at http://www.iex.com Editorial Contact: Farrah Corley IEX, a Tekelec company 972-301-1790 farrah.corley@iex.com top of page |
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