Frost & Sullivan Honors IEX with Growth Strategy Leadership Award (email this article)

Richardson, Texas (August 16, 2005): IEX Corporation (Company Profile, Past Stories, Case Studies), a Tekelec company (Nasdaq: TKLC), today announced it has earned the 2005 Growth Leadership Award presented by Frost & Sullivan in the “World Agent Performance Optimization Markets” report. IEX also received the number one ranking in market share of workforce management software licenses for the 4th year in a row.

“A well planned and executed growth strategy built upon a strong and deep product portfolio, coupled with an insight into industry and market trends and drivers have been some of the factors responsible for IEX's excellent growth year in 2004. Frost & Sullivan lauds IEX's successful growth in a maturing and consolidating marketplace,” the report stated.

Frost & Sullivan mentions that in a market experiencing saturation in large contact centers within North America, IEX outperformed the competition by registering the best year in the company’s history. Increasing revenue by 16 percent over 2003, IEX reinforced its stronghold in the workforce management market.

“The Growth Leadership Award, coupled with our top ranking in worldwide software licenses, validates our workforce management and optimization leadership position,” said IEX President Debbie May. “We continue to successfully leverage customer feedback to provide contact centers all over the world with technologically superior products that are backed by significant research and development efforts.”

The strength of IEX’s significant market presence is visible in the benefits reaped by more than 800,000 agents spread across over 2,800 sites in 43 countries. Such robust growth was spearheaded by the adoption of the TotalView® Workforce Management system by emerging small and medium contact centers. Although the large contact center space is near a saturation level for investments into new workforce management solutions, the demonstrated ability of IEX to win in competitive replacement sales was also a factor in the company’s growth during the year.

A full copy of the report, “World Agent Performance Optimization Markets,” can be obtained on the Frost & Sullivan Website, http://www.frost.com.

About TotalView
TotalView enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single site and multisite environments. The system’s advanced features include multisite planning, skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.

About IEX IEX Corporation is a leading provider of contact center workforce management and optimization technology. IEX has a strong market presence worldwide in over 40 countries, with more than 800,000 agents spread across 2,800 sites. Founded in 1988, the company delivers award-winning products and services that help customers improve planning, enhance performance, streamline tasks and integrate data. IEX was recognized as the 2005 Growth Strategy Leader by Frost & Sullivan and was named the 2005 Workforce Management and Optimization Leader by CRM Magazine. The company has several strategic partnerships with global contact center solution providers that enhance the value of its flagship product, the TotalView Workforce Management system. IEX is based in Richardson, Texas. For more information, visit http://www.iex.com.