CHICAGO and RICHARDSON, Texas, Aug. 12 /PRNewswire/ -- IEX Corporation (Company
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Studies), a Tekelec company (Nasdaq: TKLC - News), a leading provider of contact center workforce management and business optimization technology, today announced at ICCM Chicago (booth #1113), that its TotalView® Workforce Management system now supports the Brazilian Portuguese language. TotalView workstations can be configured for multiple languages, even within the same contact center.
The TotalView WebStation feature already supports Portuguese, Spanish, French, Dutch, German and Danish languages in addition to English. WebStation allows agents and supervisors to view schedules and performance statistics from their desks using a standard Web browser. With the additional WebStation Plus feature, agents are also able to trade schedules, submit schedule bids or request changes to their schedules.
The company plans to add support for the German language to its TotalView Workforce Management system later this year. Swedish language support will also be added to the WebStation product in 2004.
The number of international and multilingual contact centers is growing rapidly, along with the need for workforce management technology to support multiple languages. "IEX is committed to expanding multilingual support," said Debbie May, president of IEX. "The addition of the Brazilian Portuguese language expands our reach in the global marketplace and solidifies our position as the workforce management system of choice all over the world."
IEX was named workforce management market share leader by Frost & Sullivan in 2003. The company continues to expand its international presence with the addition of multilingual capabilities for TotalView.
TotalView enables contact centers to deliver consistent service with lower operating costs and higher employee morale. It is designed to improve the scheduling and agent management processes in both single and multisite environments. The system's advanced features include skills-based and multimedia scheduling, real-time and historical adherence, intraday and performance management, enterprise reporting and data exchange, vacation and holiday planning as well as short and long-term resource planning. TotalView offers these powerful features with a single-server architecture that enables easy system installation and maintenance.
About IEX
IEX Corporation, a Tekelec company, is a leading provider of contact center workforce management and business optimization solutions. Since its inception in 1988, IEX has delivered superior products, quality services and customers' success. Contact centers of all types and sizes, totaling more than 725,000 agents at over 2,600 sites in 34 countries worldwide, rely on IEX to help them improve planning, enhance performance, streamline tasks and integrate data. IEX sells products and services worldwide through direct sales and select distributors. The company also has several strategic partnerships with global contact center solution providers that further enhance the value of TotalView. Corporate headquarters are located in Richardson, Texas. For more information, visit http://www.iex.com .
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