Nuasis and IEX Partner to Deliver Best-of-Breed Contact Center Technology(email this article)

SAN JOSE, Calif.--(BUSINESS WIRE)--Aug. 12, 2003--Nuasis(TM) Corporation, a new software company in the emerging IP contact center market, today announced it has joined IEXchange Partner Program for IEX, a Tekelec company (Nasdaq:TKLC - News), as a business partner. As part of this agreement, the two companies will collaborate on sales and marketing opportunities where their combined solutions will strengthen the value of their products to customers. Both companies service the needs of customers that operate single and multisite contact centers that handle multiple types of customer contacts -- phone calls, e-mails, and Web sessions.

"IEX continues to seek out and partner with companies that will add value to our customers," said Jim Quiggins, Vice President, Global Sales & Marketing for IEX. "There is particular interest in working with Nuasis given the product synergy."

Nuasis sells and supports the Nuasis NuContact Center(TM), a multimedia contact distribution system designed to route and queue voice, e-mail and Web contacts on a single platform. The end-to-end IP-based system consolidates the routing of customer phone calls, e-mails, and Web contacts for improved customer service and contact handling. By delivering voice communications over the corporate data network, along with e-mail and Web contacts, the NuContact Center eliminates the high cost and administrative burden of maintaining both telephony and data networks for the call center application.

IEX offers TotalView® Workforce Management which is a comprehensive productivity management solution enabling contact centers to deliver consistent service, lower operating costs and boost employee morale. The product automates the process of scheduling service agents in a single or multisite center, accurately matching available resources to forecasted workloads. Additional features include skills-based and multimedia scheduling, real-time and historical adherence, short-term and long-term resource planning, intraday management, vacation and holiday planning, enterprise reporting and Web-based accessibility of agent schedules and performance statistics.

"We are excited to work with the IEX team," said Kevin McPartlan, Vice President of Business Development at Nuasis. "The multi-channel capabilities of the TotalView solution combined with the Nuasis Enterprise Routing Architecture is a great match. As partners, we can deliver a total solution that combines the latest systems for routing and queuing contacts as well as managing the resource requirements of a contact center."

Both the NuContact Center architecture and the TotalView solution are designed for customers operating multiple, geographically dispersed contact centers with multimedia requirements. The NuContact Center is a single distributed system that routes and queues customer phone, e-mail, and Web contacts to agents located across multiple centers. TotalView Workforce Management is an advanced client-server architecture that provides centralized control of resources over multiple locations while allowing localized resource management. TotalView also allows managers to forecast resource needs by media type, define separate service levels by media type, and define agent skills by media type.

About Nuasis Corporation

Nuasis Corporation, a new company in the emerging IP contact center market space, is leading the transformation of the customer contact center from proprietary circuit- based ACD switches to IP-based enterprise software applications for handling customer inquiries via the phone, e-mail, and Web. The company has offices in major metropolitan cities in the U.S. Nuasis is headquartered in San Jose, California. For more information, contact Nuasis at (408) 350-4900 or visit us via the Web at www.nuasis.com.

About IEX

IEX, a Tekelec company, is a leading provider of innovative productivity solutions to contact centers. In existence since 1988, the company has a long-standing reputation delivering superior products, services, and customer success. Contact centers of all types and sizes, totaling more than 610,000 agents at over 2,400 sites worldwide, rely on IEX solutions to help them manage their operations more effectively, leading to improved service quality and lower operating costs. IEX sells products and services worldwide through direct sales and select distributors. More information can be found on the IEX Web site at http://www.iex.com.

Nuasis and NuContact Center are trademarks of Nuasis Corporation.