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IEX Solution Renews Rockwell FirstPoint Contact CertificationRichardson, Texas – July 30, 2002 – IEX, a Tekelec company (Nasdaq: TKLC) and a leading provider of contact center productivity solutions, today announced that its TotalView® Workforce Management solution has successfully passed the Rockwell FirstPoint Contact certification process and is recognized as verified software. Certification is offered exclusively to Rockwell FirstPoint Contact Alliance Partners.The IEX solution has been tested by Rockwell FirstPoint Contact and determined to be compatible with the FirstPoint Enterprise 2002 and FirstPoint Business Edition products. The integration was tested through a verification process in the Rockwell FirstPoint Contact Alliance Partner Verification Laboratory. During the testing process, technical specifications and engineering support were provided to develop a seamless interface between the TotalView solution and Rockwell FirstPoint’s products. “Certification testing gives Rockwell FirstPoint Contact customers the confidence that TotalView Workforce Management will perform successfully in their environment,” said Debbie May, IEX vice president and general manager. “When combined in a contact center, the IEX and Rockwell FirstPoint solutions deliver substantial benefits in the way the center operates and the quality of service that is delivered. These benefits have led Rockwell to acknowledge IEX as a partner of choice for workforce management and network call routing solutions.” TotalView Workforce Management is a comprehensive solution enabling contact centers to deliver consistent service, lower operating costs and boost employee morale. The product automates the process of scheduling service agents in a single or multi-site center, accurately matching available resources to forecasted workloads. Additional features include skills-based and multimedia scheduling, real-time and historical adherence, short-term and long-term resource planning, intraday management, vacation and holiday planning, enterprise reporting and web-based delivery of agent schedules and statistics. About Rockwell FirstPoint Contact Rockwell FirstPoint Contact Corp., a business of Rockwell Automation (NYSE: ROK), is a global provider of complete customer contact solutions that support multiple channels (voice, e-mail web, wireless and VoIP) through a unique open interaction infrastructure. The first to develop technology to help automate customer call centres, Rockwell FirstPoint Contact has a 30 year global reputation for reliability, dependability, on-time, on-budget delivery and superior customer service. Where intelligent customer contact begins, Rockwell FirstPoint Contact specialises in helping organizations leverage data from across the enterprise to achieve their customer relationship management strategies. Rockwell FirstPoint Contact Corp., a business of Rockwell Automation (NYSE: ROK), is a global provider of complete customer contact solutions that support multiple channels (voice, e-mail web, wireless and VoIP) through a unique open interaction infrastructure. The first to develop technology to help automate customer call centers, Rockwell FirstPoint Contact has a 30 year global reputation for reliability, dependability, on-time, on-budget delivery and superior customer service. Where intelligent customer contact begins, Rockwell FirstPoint Contact specializes in helping organizations leverage data from across the enterprise to achieve their customer relationship management strategies. About IEX IEX, a Tekelec company, is a leading provider of innovative solutions to contact centers. In existence since 1988, the company is known for delivering technologically superior products that are easy to implement and use. Multimedia contact centers, both single and multisite, with more than 520,000 agents at over 1,900 sites worldwide rely on IEX to improve service levels while lowering operating costs. IEX sells products and services worldwide through direct sales and select distributors. More information can be found on the IEX Web site at http://www.iex.com. Editorial Contact: Farrah Corley IEX, a Tekelec company 972-301-1790 farrah.corley@iex.com top of page |
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