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IEX Announces Distribution Partnership With Internexus-CTiAgreement Extends IEX Business Presence in Spain and PortugalRichardson, Texas – August 1, 2001 – IEX, a Tekelec company (Nasdaq: TKLC) and a leading provider of contact center solutions, today announced a distribution agreement with Internexus-CTi, a Grupo DYCSA company, and a global provider in the contact center arena based in Madrid. Under the terms of the agreement, Internexus-CTi will resell the IEX TotalView(TM) Workforce Management product to the growing Spanish and Portuguese markets.According to Datamonitor, workforce management software revenues in Western Europe are rising and expect to exceed $65 million by 2003. “IEX has a strong commitment to its international customers to provide convenient access to IEX solutions and support,” said Art Olender, International Director of Contact Center Solutions for IEX. “The agreement with Internexus-CTi strengthens our presence in Western and Southern Europe and positions the TotalView product as the workforce management solution of choice in the Spanish market.” “One of the main objectives of Internexus-CTi is to be positioned as a prominent provider of contact center solutions,” said Jean-Pierre Lega, commercial sales director for Internexus-CTi. “The proven TotalView solution gives us a competitive advantage by offering a fully integrated workforce management solution that delivers cost-effective results.” TotalView Workforce Management provides the tools that single and multi-site contact center managers need to deliver consistent service, lower costs and improve employee morale. Features include: agent forecasting and scheduling, skills scheduling, multimedia scheduling, real-time and historical adherence, intraday management, vacation and holiday planning, enterprise reporting and web-based delivery of schedules and statistics. For multimedia contact centers, TotalView Workforce Management lets managers plan and optimize resources across all channels of customer contact. About Internexus-CTi Founded in 1999, Madrid-based Internexus-CTi is a global provider of contact center solutions. In 2000, it joined Grupo DYCSA, a 250 employee company also based in Madrid, with branches in Sao Paulo, Brazil and Santa Fe de Bogota, Columbia. For more information, visit the Internexus-CTi Web site at www.internexus-cti.com. About DYCSA DYCSA is a provider leader in the industry of Information Technology, offering solutions for Billing, Customer Care and Network Engineering; and assistance on strategic consultancy, implantation, training and technical support focused in the Telecommunications industry. Our star product, ELITE+ Solution, is an application which offers a global solution for operators and Telecommunications service providers.. ELITE+ has been developed on a revolutionary platform, building an outstanding commercial support application characterized by its flexibility, modular architecture and the high parameterization capability of its modules. About IEX IEX, a Tekelec company, is a leading provider of innovative solutions to contact centers. In existence since 1988, the company is known for delivering technologically superior products that are easy to implement and use. Multimedia contact centers, both single and multi-site, with more than 345,000 agents at over 1,400 sites worldwide rely on IEX to improve service levels while lowering operating costs. IEX sells products and services worldwide through direct sales and select distributors. More information can be found on the IEX Web site at http://www.iex.com Editorial Contact: Farrah Corley IEX, a Tekelec company 972-301-1790 farrah.corley@iex.com top of page |
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