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IEX Announces IEXchange Alliance ProgramMulti-tiered program covers broad range of business relationshipsRichardson, Texas—July 31, 2001—IEX, a Tekelec company (Nasdaq: TKLC) and a leading provider of contact center solutions, today announced the launch of the company’s IEXchange alliance program. Consisting of separate program levels for marketing, technology, consulting and business members, the program is structured to fit the needs of a broad range of business relationships.The IEXchange program is designed to encourage and facilitate synergistic relationships. Contact center management and productivity enhancement solutions, such as workforce scheduling and network call routing, are increasingly being recognized as necessary components for successful deployment of advanced customer relationship management (CRM) systems. CRM technology suppliers that provide closer integration and support for these complementary solutions deliver better value to their customers and gain a strategic advantage over their competition. “The increasingly complex CRM marketplace has made it very challenging for users to pull together all the pieces of the puzzle,” said Debbie May, vice president and general manager, IEX contact center division. “Strengthening ties and developing close working relationships among vendors serves to mitigate the inherent risks in CRM implementations by offering solutions proven to work together. That is what the IEXchange program is all about.” Individual membership levels of the program recognize business relationship differences targeting unique value propositions important to each segment. The Marketing level promotes increased solution awareness and provides opportunities for joint marketing activities. At the next level, Technology Membership, API and other technical information is exchanged to improve integration and interoperability between products. Consulting program members have access to training courses and product information to foster an in-depth understanding of key technical, functional and integration issues enabling them to better serve the needs of their clients. Business Members, the highest program level, encompass the more traditional referral, resellers, distributors and VAR relationships. Charter members in the IEXchange program include: Bell Canada, CenterForce Technologies, Davox, e-talk Corporation, eOn Communications, Kane & MacKay Consulting, Knowlagent, NEC America, Inc., Pyderion, Rockwell Electronic Commerce, Somerset Group Consulting, SYMON Communications, Verizon, Witness Systems, WorldCom and Workforce Management Group. About IEX IEX, a Tekelec company, is a leading provider of innovative solutions to contact centers. In existence since 1988, the company is known for delivering technologically superior products that are easy to implement and use. Multimedia contact centers, both single and multi-site, with more than 345,000 agents at over 1,400 sites worldwide rely on IEX to improve service levels while lowering operating costs. IEX sells products and services worldwide through direct sales and select distributors. More information can be found on the IEX Web site at http://www.iex.com Editorial Contact: Farrah Corley IEX, a Tekelec company 972-301-1790 farrah.corley@iex.com top of page |
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