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AbleCommerce Picks iCommunicate for Web-based SupportALEXANDRIA, VA – December 18, 2000 – iCommunicate™ today announced that AbleCommerce, a division of Able Solutions Corporation, will deploy the award-winning iCommunicate.NET™ web-based technology as a primary component of its customer support strategy.Vancouver, Washington-based AbleCommerce provides e-commerce software solutions for building online stores and electronic auction halls worldwide. To facilitate the broad range of needs dictated by the Internet, AbleCommerce products provide advanced features “straight out of the box” while still supporting customization. The choice of iCommunicate.NET reflects AbleCommerce’s desire to offer technology that is instantly deployable yet offers a depth and breadth of functionality. AbleCommerce selected the iCommunicate.NET service suite to provide its end users with a comprehensive online customer service system. When customers request support at the AbleCommerce site ( http://www.ablecommerce.com ), they will have a myriad of options at their fingertips, thanks to iCommunicate.NET. These options include access to a self-help/self-service knowledge base that is available 24x7; the ability to initiate contact with AbleCommerce’s support center via e-mail; and the capacity to track all interactions using an assigned personal case number. In addition, as a member of the iCommunicate Affiliate Program, AbleCommerce will endorse the iCommunicate.NET technology to its international network of customers and partners. “Unquestionably, iCommunicate.NET meets AbleCommerce’s objectives of providing an Internet-based technology that heightens productivity, reduces operating expenses, and delivers an exceptional customer service experience,” said Louis Ravenet, CEO of iCommunicate. “In selecting us as both a partner and an online customer service provider, AbleCommerce can now focus on what it does best: providing dynamic e-commerce solutions.” About Able Commerce AbleCommerce, a division of Able Solutions Corporation, is located in Vancouver, Washington and was founded in February of 1995. AbleCommerce is the premier electronic commerce solution provider. Internationally, AbleCommerce has established sales and marketing operations in The Benelux, Chile, France, Greece, Hungary, Japan, Malaysia, Mexico, Singapore, South Africa, Turkey, the United Arab Emirates, and the United Kingdom. With an international network of partners, AbleCommerce aims to provide comprehensive solutions for all nationalities of the Internet. For more information on AbleCommerce, visit http://www.ablecommerce.com About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered as a shared access application. Since its launch in September 2000, iCommunicate.NET has been recognized with three industry awards for its rich feature set. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia, with offices in Colorado and Dublin, Ireland. For more information about iCommunicate, visit http://www.icommunicate.net or call +1.888.484.4401. iCommunicate, iCommunicate.NET, iCommunicate Mobile and the iCommunicate logo are registered trademarks of iCommunicate, LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. © 2000/2001 iCommunicate, LLC. All Rights Reserved. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 x217 andrea.engleson@icommunicate.net top of page |
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