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iCommunicate Introduces Snap-In ConnectorsApplication Integration Now Available Without Technical ExpertiseALEXANDRIA, VA – December 15, 2000 – iCommunicate™ today announced the widespread availability of Snap-In Connectors™, ready-made integration bridges to popular business applications. This new functionality is possible through the use of SOAP (Simple Object Access Protocol), which integrates web-based services and enables applications to directly interact with one another.The development of Snap-In Connectors reinforces iCommunicate’s mission to become the “digital dashboard” for all online interaction, consolidating all sources of customer information with easy-to-use integration tools. “Without expensive IT resources, a business can now integrate the iCommunicate.NET™ customer service technology with every other application they use, resulting in a truly unified view of all customers, vendors and contacts,” said iCommunicate CEO Louis Ravenet. iCommunicate Snap-In Connectors were first put on display at the October CRM Conference & Expo in San Francisco to demonstrate integration with FrontRange’s Goldmine® customer management software through SOAP. iCommunicate now will offer Snap-In Connectors as part of its shared access customer service application, iCommunicate.NET. For applications not yet possessing Snap-In Connectors, an iCommunicate Software Development Kit (SDK) will be made available to enable customers to rapidly integrate their own key applications with iCommunicate.NET. “To compete successfully in today's global Internet economy, businesses need a single point of entry for all of their customer interaction systems," noted Ravenet. "iCommunicate.NET serves as the entry point for companies of all sizes, scaling to meet the needs of growing businesses and the customers who depend on them.” About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered as a shared access application. Since its launch in September 2000, iCommunicate.NET has been recognized with three industry awards for its rich feature set. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia, with offices in Colorado and Dublin, Ireland. For more information about iCommunicate, visit http://www.icommunicate.net or call +1.888.484.4401. iCommunicate, iCommunicate.NET, iCommunicate Mobile and the iCommunicate logo are registered trademarks of iCommunicate, LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. © 2000/2001 iCommunicate, LLC. All Rights Reserved. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 x223 andrea.engleson@icommunicate.net top of page |
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