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iCommunicate Makes Global Jewelry Solutions SparkleFounder John Bagley selects iCommunicate to provide online customers with “impeccable, well-tailored care and attention”ALEXANDRIA, VA – December 14, 2000 – iCommunicate™ today announced that it has been selected to provide its award-winning web-based customer support technology to the Global Jewelry Solutions enterprise. Global Jewelry Solutions will deploy the iCommunicate.NET™ online customer service suite for its own e-commerce site and as the foundation of its custom e-business solutions for the retail jewelry market.John Bagley, founder of Global Jewelry Solutions and Bagley & Hotchkiss International, knew that his online market sector suffered from a serious lack of the “impeccable, well-tailored care and attention” that customers have come to expect in superior jewelry boutiques. According to Bagley, “I realized that the adage, ‘all that glitters is not gold’ certainly applies to the luxury gift and jewelry market when it comes to customer service,” referring to the unfulfilled promises of customer service online. Global Jewelry Solutions will use iCommunicate.NET to track and monitor customer service requests, to streamline global product and information delivery, and to access statistical data about its services. “This is a breakthrough for my industry: fostering an entirely improved relationship between a jewelry merchant and every one of its customers,” said Bagley. Using iCommunicate.NET, Global Jewelry Solutions’ websites will now benefit by offering customers a comprehensive self-service/self-help knowledge base, live chat, and two-way messaging. “iCommunicate.NET enables Global Jewelry Solutions to refine what they do best: create the ultimate luxury shopping experience,” said iCommunicate CEO Louis Ravenet. “We’re proud to help leverage Global Jewelry Solutions’ digital technology to improve their business at the core. After all, a great user experience is the most significant reason people will choose you over the competition.” About Global Jewelry Solutions Global Jewelry Solutions provides strategic, creative and technology solutions to some of the world's most successful jewelry businesses. With a well-trained and highly creative design and support staff, Global Jewelry Solutions is a team that works together to offer the customer the uniqueness and quality of John Bagley jewelry. Visit www.globaljewelrysolutions.com for more information. About iCommunicate Since its launch in September 2000, iCommunicate.NET has been recognized with three industry awards for its rich feature set. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia, with offices in Colorado and Dublin, Ireland. For more information about iCommunicate, visit http://www.icommunicate.net or call +1.888.484.4401. iCommunicate, iCommunicate.NET, iCommunicate Mobile and the iCommunicate logo are registered trademarks of iCommunicate, LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. © 2000/2001 iCommunicate, LLC. All Rights Reserved. Editorial Contact: Andrea Engleson or Laura Byrne iCommunicate 703.684.8212 x223 andrea.engleson@icommunicate.net top of page |
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