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Gigabyte Chooses iCommunicateALEXANDRIA, VA – December 13, 2000 – iCommunicate™ announces that Gigabyte Computer Stores, Inc. ( http://www.gigabytecomputer.com ) has selected the iCommunicate.NET™ technology for its web-based support service needs.Gigabyte chose iCommunicate.NET, the only complete online customer service suite delivered as a shared access application, after conducting a search for a sophisticated customer interaction tracking solution that would enable staff to work smarter while providing customers with an exceptional level of service. The Milford, Massachusetts-based firm will use iCommunicate.NET to reduce operating expenses and to offer a menu of online support options to customers. "Gigabyte has been relying on iCommunicate.NET since the product was in its beta version,“ said Alan MacIntosh, Sales Manager for Gigabyte. “iCommunicate offers the best and most advanced customer service solution on the market; no other technology available can even compare to its rich functionality.” “Gigabyte’s customers require personalized technical support for their complex sales," said Louis Ravenet, iCommunicate Chief Executive Officer. “By using iCommunicate.NET, Gigabyte assures its customers access to the information they need to support their decision at every critical moment in the purchase process." About iCommunicate Since its launch in September 2000, iCommunicate.NET has been recognized with three industry awards for its rich feature set. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia, with offices in Colorado and Dublin, Ireland. For more information about iCommunicate, visit http://www.icommunicate.net or call +1.888.484.4401. iCommunicate, iCommunicate.NET, iCommunicate Mobile and the iCommunicate logo are registered trademarks of iCommunicate, LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. © 2000/2001 iCommunicate, LLC. All Rights Reserved. Editorial Contact: Andrea Engleson or Laura Byrne iCommunicate 703.684.8212 laura.byrne@icommunicate.net top of page |
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