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Press Release |
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iCommunicate Announces Wireless Customer ServiceALEXANDRIA, VA – December 7, 2000 – The developers of iCommunicate.NET™ today introduced a new wireless technology, iCommunicate Mobile™, bringing the company’s subscription-based customer service to users of mobile devices.iCommunicate Mobile is yet another breakthrough technology unveiled by iCommunicate this year. Designed initially for Pocket PC™ and Palm™ operating systems, iCommunicate Mobile brings integrated customer service to the wireless device marketplace, a milestone for the online “business without barriers” software industry. Referring to the software-as-a-service revolution bolstered by Microsoft’s recent .NET initiative, iCommunicate CEO Louis Ravenet said, “iCommunicate Mobile represents the natural progression of .NET, liberating the customer support industry to a truly ‘whenever and wherever’ level of freedom and mobility.” iCommunicate.NET and iCommunicate Mobile are platform-independent technologies, allowing customers to receive service and support through their web browser of choice. With a single click, businesses that subscribe to iCommunicate.NET can now offer mobile service, support tracking, knowledge base access and live chat to their customers—anywhere, and in any time zone. Ravenet described how iCommunicate Mobile gives customers and service representatives the freedom to solve problems, track requests and share information, all from a handheld device. “With iCommunicate, we brought the next generation of customer service to the Web,” said Ravenet. “With iCommunicate Mobile, we keep your customers conveniently close at hand.” About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered as a shared access application. Since its launch in September 2000, iCommunicate.NET has been recognized with three industry awards for its rich feature set. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia, with offices in Colorado and Dublin, Ireland. For more information about iCommunicate, visit http://www.icommunicate.net or call +1.888.484.4401. iCommunicate, iCommunicate.NET, iCommunicate Mobile and the iCommunicate logo are registered trademarks of iCommunicate, LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. © 2000 iCommunicate, LLC. All Rights Reserved. Editorial Contact: Andrea Engleson iCommunicate.NET 703.684.8212 x223 andrea.engleson@icommunicate.NET top of page |
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