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iCommunicate Chosen by MyBizHosting.comALEXANDRIA, VA and WINTER PARK, FL – December 5, 2000 – iCommunicate™, developer of the first-to-market subscription-based customer service suite, has been chosen to provide online support for MyBizHosting.com ( http://www.MyBizHosting.com ), a Florida-based web hosting firm.MyBizHosting.com was founded when CEO Adam Kling became disillusioned by the level of customer service he encountered from the web hosting companies he was using. When his emails requesting support went unanswered, Kling decided to create his own web hosting company where he could deliver the level of individualized online support that he himself expected. According to Kling, implementing iCommunicate.NET™ to provide support to his own customers was the logical next step. In particular, iCommunicate.NET was chosen to better manage MyBizHosting.com’s influx of daily customer communications, including service requests, sales inquiries, and live chats with both potential and existing consumers. Said Kling, “Using the iCommunicate application, we have been able to control the flood of incoming requests for support with state-of-the-art customer relationship management techniques. From the first day we implemented iCommunicate.NET, we were astonished by the kind and enthusiastic comments from end users on how efficient our new support system is.” “MyBizHosting.com has it right: if you’re not answering customer requests—in fact, if you can’t be there for your customers when and where they need you—then why set up a web site at all?” said Louis Ravenet, iCommunicate CEO. “It’s like not answering a ringing telephone, or starting a business but keeping the doors locked. iCommunicate was designed to keep your business open to your customers while addressing their needs, day and night.” About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered as a shared access application. Since its launch in September 2000, iCommunicate.NET has been recognized with three industry awards for its rich feature set. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia, with offices in Colorado and Dublin, Ireland. For more information about iCommunicate, visit http://www.icommunicate.net or call +1.888.484.4401. iCommunicate and the iCommunicate logo are registered trademarks of iCommunicate, LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. © 2000 iCommunicate, LLC. All Rights Reserved. Editorial Contact: Andrea Engleson or Laura Byrne iCommunicate 703.684.8212 x223 andrea.engleson@icommunicate.net top of page |
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