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iCommunicate Selected by alphagroup.comIreland-based ISP opts for best-of-breed technology from award-winning American firmALEXANDRIA, VA – December 2, 2000 – iCommunicate™, developer of the first-to-market subscription-based customer service suite, today announced it has been selected as the online support technology for Ireland-based alphagroup.com.A leading-edge source of integration services and web-centric software development, alphagroup.com ( http://www.alphagroup.ie ) provides seamless total technology solutions for their customers. iCommunicate was chosen by alphagroup.com after an extensive analysis of web-based support offerings. Using the iCommunicate.NET™ customer service suite, alphagroup.com will provide its users with live chat, two-way e-mail messaging, service request tracking, a self-help/self-service knowledge base, and case management. “iCommunicate is recognized as an industry groundbreaker in delivering online customer support management,” said Maria Power, Manager of Operations, alphagroup.com. “Compared to other service solutions, iCommunicate provides unparalleled performance for a fraction of the cost of other so-called ‘hosted applications’.” Clients throughout Europe rely on alphagroup.com to analyze, define and develop systems specifications and technical designs that are responsive to their requirements and operational support needs. The company’s designs minimize current and future costs for enterprises while maximizing functionality at each step of the client’s systems development. “The Internet has opened the doors to a global marketplace where superior customer service is essential. The selection of iCommunicate by Ireland’s alphagroup.com demonstrates our ability to meet the needs of our customers, anywhere and from any time zone,” said Louis Ravenet, iCommunicate CEO. A Microsoft Solution Partner, alphagroup.com has been providing complex network services for over a decade to clients such as IBM, Compaq, Hewlett Packard, Bay Networks, Cisco, RightFax, Brooktrout, Dell Servers, and DOCS Open. “Our company and our clients benefit from being able to offer instantly deployable customer service technology at such an aggressive price point,” said alphagroup.com’s Power. “In the case of iCommunicate, smarter technology does cost less. We have streamlined our support costs while implementing the most responsive service technology available today. ” About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered as a shared access application. Since its launch in September 2000, iCommunicate.NET has been recognized with three industry awards for its rich feature set. Communicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia, with offices in Colorado and Dublin, Ireland. For more information about iCommunicate, visit http://www.icommunicate.net or call +1.888.484.4401. iCommunicate and the iCommunicate logo are registered trademarks of iCommunicate, LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. © 2000 iCommunicate, LLC. All Rights Reserved. Editorial Contact: Andrea Engleson or Laura Byrne iCommunicate 703.684.8212 x217 andrea.engleson@icommunicate.net top of page |
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