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iCommunicate Brings Online Support Technology to NonprofitsWASHINGTON, DC – Nov. 20, 2000 – iCommunicate™, provider of the only complete online customer service suite, was showcased at the Nonprofit Technology Solutions Fair on November 15 in Washington DC. The Fair, sponsored by Technology Works for Good, promoted the strategic use of technology to increase the effectiveness of nonprofit organizations in meeting their missions.Technology Works for Good helps nonprofits in the Washington metropolitan area to serve the community in the information age, connecting nonprofits, grant makers, technical assistance providers and technologists into a solutions network. With iCommunicate.NET, nonprofits will have the ability to communicate online with potential volunteers, donors, and the constituencies they serve. In addition, organizations can publish knowledge base articles that will provide community members with answers to frequently asked questions about essential services, an especially critical component of Information and Referral (I & R) programs. With no hardware or software to install and a swift implementation time, iCommunicate.NET can be in place for the critical Holiday season in which nonprofits traditionally feel a surge in demand for community aid. "Many nonprofits have been unable to find a way to afford the technical skills necessary to realize the full potential of the Internet," said Louis Ravenet, CEO of iCommunicate. "With iCommunicate.NET, these nonprofit organizations can improve communication with the members of the community that rely on them for support." About iCommunicate iCommunicate.NET is the only complete online customer service suite delivered as a shared access application in an ASP environment. iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia, with offices in Colorado and in Dublin, Ireland. For more information about iCommunicate, visit http://www.icommunicate.net or call 888.484.4401. iCommunicate and the iCommunicate logo are registered trademarks of iCommunicate, LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. © 2000 iCommunicate, LLC. All Rights Reserved. Editorial Contact: Andrea Engleson or Laura Byrne iCommunicate 703.684.8212 x223 andrea.engleson@icommunicate.net top of page |
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