|
Press Release |
|||
|
iCommunicate Heralds International Expansion with Office in DublinALEXANDRIA, VA – November 14, 2000 – iCommunicate™, provider of the only complete customer service suite delivered as a shared access application, announces the opening of its offices in Dublin. The establishment of an Ireland-based operation is the first step in the company’s global expansion, and marks the base for iCommunicate’s European operations.Heading the Dublin office will be iCommunicate Managing Director Declan Foley, whose mandate is to concentrate on business and channel partnership development in Ireland. iCommunicate’s strategic expansion reflects the substantial opportunity offered by the strong Irish economy as a growing number of companies use Dublin as a base for their European customer service operations. The New York Times noted on Oct. 31, “As Dublin has turned from economic byway to boom-town highway, companies ranging from I.B.M. to Lufthansa to Compaq Computer have been drawn here,” referring to Ireland’s unprecedented period of prosperity that has given rise to the nation’s newest moniker, “The Celtic Tiger”. “We are pleased to expand the visibility of iCommunicate with an office in Dublin amid the proliferating presence of technology giants,” said Louis Ravenet, CEO, iCommunicate. “With Declan’s strong understanding of the changing economic face of Ireland, we have great expectations for iCommunicate in the European marketplace.” About iCommunicate iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia. For more information about iCommunicate, visit http://www.icommunicate.net or call 888.484.4401. iCommunicate and the iCommunicate logo are registered trademarks of iCommunicate, LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. © 2000 iCommunicate, LLC. All Rights Reserved Editorial Contact: Andrea Engleson or Laura Byrne iCommunicate 703.684.8212 x217 andrea.engleson@icommunicate.net top of page |
|||