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iCommunicate Wins AgainiCommunicate.NET online customer service technology wins third award this monthALEXANDRIA, VA – Nov. 10, 2000 – iCommunicate™ has been selected as an award winner in Customer Support Management magazine's Second Annual AFSMI (Association for Services Management International) Best of Show Awards. The honor went to the company’s product, iCommunicate.NET™, the only complete online customer service suite delivered in an ASP environment.Best of Show award winners were chosen by the undercover panel of judges at the 2000 AFSMI Conference and Expo in Nashville, Tennessee. The panel was asked to select products and services they felt were exceptional based on their presentation at the show. This is the third award iCommunicate has received in the past month. The company received the Gold Award for Hosted Applications (ASP) in the Annual Users Choice Awards at the CRM Conference and Expo in San Francisco, CA, where iCommunicate.NET was called “the best looking web app I have ever seen” by one voter. iCommunicate was also heralded as the recipient of the 2000 ITHell.com Halo award for its ability to make the lives of IT professionals easier. ITHell.com Editor Eric Svetcov called iCommunicate.NET “the coolest (and most helpful) new product.” “These awards validate the fact that the marketplace seeks -- and recognizes -- the best new service technologies,” said Louis Ravenet, iCommunicate Chief Executive Officer. “And, it confirms that the ASP sign-up service model is finally catching on.” Ravenet cited Microsoft's bCentral as an example of “industry leadership behind a technology that, until recently, was the province of the avant-garde.” About iCommunicate iCommunicate.NET fosters intimate understanding of customers by utilizing a sophisticated knowledge base and detailed tracking of all communications, from service requests and phone conversations to email and online chat. iCommunicate’s personalized service and support solutions measurably increase revenue while easily integrating with an organization’s existing technology. iCommunicate is headquartered in Alexandria, Virginia, and maintains a regional office in Denver, Colorado. For more information about iCommunicate, visit http://www.icommunicate.net or call 888.484.4401. iCommunicate and the iCommunicate logo are registered trademarks of iCommunicate LLC. The names of companies and products mentioned herein are the trademarks of their respective owners. © 2000 iCommunicate, LLC. All Rights Reserved. Editorial Contact: Andrea Engleson iCommunicate 703.684.8212 x223 andrea.engleson@icommunicate.net top of page |
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